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Hello Folke Ekeroth, Try testing your device in the TrackIR software to see if it is responsive. Make sure you have the right tracking target selected. If you are finding it jumpy, it is possible the TrackIR camera is detecting IR light interference. This could be due to sunlight through an open win...

Make sure to ALWAYS run both the TrackIR and the game in administration mode. TrackIR requires special computer permissions to run smoothly. Make sure to update your gameslist. To do so, click on the circular button at the top left of the software application and click on "Check for Game Updat...

Open up the TrackIR software to test your TrackClip Pro. Is the head tracking backward or erratically? Check if the TrackClipPro button is selected under “Basic Settings” Under Camera Settings, is there a Camera Rotation set? Check if the clip mounted correctly: The clip should be positioned above t...

Keep in mind that the TrackIR must be running before starting your game. Make sure you have updated to the latest gameslist in the TrackIR software. The gameslist update will be triggered whenever new titles get added to the list. You can also check the gameslist by clicking the TrackIR icon on the ...

TrackIR 3 works on the latest version of the TrackIR software, but it requires an Vector Expansion license and one of the tracking clips (TrackClip or TrackClipPro) in order to use. Vector Expansion is a third party software used for TrackIR 3. Hardware upgrades in our TrackIR camera and TrackClips ...

It is possible the TrackIR camera is detecting IR light interference. This could be due to sunlight through an open window, other IR light sources in the room, and/or IR light reflecting off from reflective objects in the room when using the reflector clip. Right-click anywhere on the matrix then cl...

Watch out for shared HotKeys between TIR software and the game. Keep the HotKey assignments unique between your TIR profile and the game to prevent any issues that come from the overlap. When the TIR HotKeys need to be reassigned, you can change them under the profile. If needed, you can also create...

If you are running into device connection problems or software crashes, please do a full reinstall of the software to reset your computer's configurations. You can follow the steps below: 1. Unplug the TrackIR from your computer. 2. Remove TrackIR from add/remove programs. 3. Remove NaturalPoint Dri...

We are a small team dedicated to this amazing product and this is where we need your help! We would love TrackIR to be supported across as many games as we can. However, we are not capable of adding the device support- it is up to the game developer to integrate TrackIR into their game. The best way...

Multiple registries may be causing issues with the USB drivers. Uninstall the TrackIR software and disconnect the device. Do a registry search and look for multiple entries. For example, the system may have accumulated different entries under: HKEY_LOCAL_MACHINE - SYSTEM - CONTROLSETxxx - ENUM - USB...