SmartNav - no longer in production

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akell2
Posts: 12
Joined: Sat Mar 29, 2014 7:14 am

SmartNav - no longer in production

Post by akell2 » Wed Nov 14, 2018 1:47 am

We have been told by a distributor that SmartNav is no longer being produced. Can you conform that this product is no longer available.
I was confused as you website still show it as an available product.

Are you planning to add samrt nav functionality to any of your other products?

mrgrtt123
Posts: 19
Joined: Sun Dec 02, 2018 11:10 pm
Location: United States of America

Re: SmartNav - no longer in production

Post by mrgrtt123 » Tue Dec 04, 2018 5:35 pm

I am not aware of that, let us wait for the administrator opinion about it. I thought it's doing well. :(
https://www.petstreetmall.com

Chris.Johnson
NaturalPoint Employee
NaturalPoint Employee
Posts: 87
Joined: Tue Aug 15, 2017 1:56 pm

Re: SmartNav - no longer in production

Post by Chris.Johnson » Wed May 15, 2019 10:45 am

Hello,

Thank you for posting this question. I can confirm that SmartNAV is no longer in production. However, we will still continue to support SmartNAV. There are no plans to stop support, or repairs at this point. After 20 years of helping people to use their computers more effectively, SmartNav has now come to the end of life as a product.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint

AusQuad2
Posts: 3
Joined: Mon Jun 03, 2019 2:32 am

Re: SmartNav - no longer in production

Post by AusQuad2 » Mon Jun 03, 2019 2:42 am

Does this mean that SmartNav will no longer be supported?

Will dots be available for purchase in the future?

Are there plans to add 3.5mm audio switch support for Track IR?

Really feel like the whole disabled community is being locked out of the PC world by this decision. :(

What happens to quads in the future who need access to a PC?

AusQuad2
Posts: 3
Joined: Mon Jun 03, 2019 2:32 am

Re: SmartNav - no longer in production

Post by AusQuad2 » Mon Jun 03, 2019 7:48 pm

I just wanted to follow up my previous post by expressing how deeply disheartened I feel about Natural Points decision to discontinue the SmartNav.

As your previous post states SmartNav has been assisting disabled users to access their PC’s for 20 years (I personally have been using the SmartNav 3:AT & 4:AT for sixteen years).

What annoys me most is that instead of embedding the AT features of the SmartNav 4 within the Track IR; Natural Point has made a conscious and deliberate business decision to sideline disabled users by making them pay a $100.00 premium for Dwell Clicking software and an open source keyboard.

If Dwell Clicking and support for third party 3.5mm switches had been standard on all Natural Point devices (especially the Track IR) then this would have reduced the amount of SKU’s that Natural Point needs to manufacture while lowering the cost of AT devices for disabled persons and maybe making Assisstive Tech sexy.

Instead the business decisions of Natural Point now mean that an entire user group will be punished and disenfranchised at a critical time where touch devices leave users stranded with no option to interface with their screens.

If I have only one thing to add then I plead Natural Point to sneak the 4:AT features into the Track IR 6.

Please don’t leave us in the dark guys we’ve bought and love your products & would love to continue buying them in the future.

akell2
Posts: 12
Joined: Sat Mar 29, 2014 7:14 am

Re: SmartNav - no longer in production

Post by akell2 » Thu Jun 06, 2019 9:00 am

Hi Ausquad2

I share your frustration. I am not a user but have used the smartnav with people paralysed by Spinal cord injury for many years - it was probably our main tool for computer access. I have 15 or so Smartnavs around, which are all now redundant as it is pointless trialling a product with someone that they cannot go on to buy. There are options, but all of these are much more expensive and often too much for people to buy.

I have also asked about trackir and if this could be used as a mouse, or if a 3rd party developer could develop the mouse movement functionality through the SDK. I have not heard if this is feasible. If it were it might be worth funding someone to develop it. I am not too concerned about the switch ports as there are other ways to add switches for mouse clicks, and other dwell click programs are available.

There are no great solutions around at the moment - lets hope someone in the tech world recognises this and comes up with something that both works well and is fair to those for whom this equipment is a necessity.

Neil Abrew
NaturalPoint Employee
NaturalPoint Employee
Posts: 12
Joined: Tue Jul 11, 2017 9:53 am

Re: SmartNav - no longer in production

Post by Neil Abrew » Thu Jun 06, 2019 12:50 pm

AusQuad2 wrote:
Mon Jun 03, 2019 2:42 am
Does this mean that SmartNav will no longer be supported?
In the post directly above yours, we mentioned that 'There are no plans to stop support, or repairs at this point.' Your concerns are valid but the only change is we are not selling new SmartNav units. We WILL support and repair all units and honor all existing warranties.
Will dots be available for purchase in the future?
Yes! They are still live on the SmartNav site, and will remain that way. You can also purchase them from the OptiTrack site here.
Are there plans to add 3.5mm audio switch support for Track IR?
No. However, the TrackIR SDK is becoming completely open soon so users and developers can freely develop mouse movement tech.
Really feel like the whole disabled community is being locked out of the PC world by this decision. :(
What happens to quads in the future who need access to a PC?
It is not our intention to lock anyone out of using their PCs. When SmartNav came out 20 years ago, there was very little in the way of offerings to help people engage with their PCs, but in 2019 there are plenty of alternatives to enable everyone access to computing. We are confident that there are options for people who need this technology, and that it doesn't have to come from us and in some instances will be less expensive than our existing offering!
Neil Abrew
Brand Manger
OptiTrack | TrackIR

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