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SmartNAV 4 AT vs Windows 7

Posted: Tue Jan 25, 2011 10:29 pm
by shartwell@charter.net
I have used SmartNAV 4 AT,with Windows XP without any trouble. I have a new computer with Windows 7 & I can't use it. I have downloaded all updates, etc. as said in other posts, but it didn't help. What should I do?!
Cheryl

Re: SmartNAV 4 AT vs Windows 7

Posted: Wed Jan 26, 2011 12:25 pm
by VincentG
What version of the software have you downloaded, and installed?

Is the SmartNAV detected in the system device manager?

Re: SmartNAV 4 AT vs Windows 7

Posted: Wed Jan 26, 2011 11:00 pm
by shartwell@charter.net
I downloaded 3.20.037 and the SmartNAV is detected .

Re: SmartNAV 4 AT vs Windows 7

Posted: Thu Jan 27, 2011 12:07 pm
by VincentG
What driver is the SmartNAV using, in the system device manager?

Re: SmartNAV 4 AT vs Windows 7

Posted: Thu Jan 27, 2011 3:42 pm
by shartwell@charter.net
My husband returned the new computer last night. He spoke to somebody at SmartNav who suggested that we find a computer with a higher powered USB port. Thank you for your help.
Cheryl

Re: SmartNAV 4 AT vs Windows 7

Posted: Thu Jan 27, 2011 4:19 pm
by VincentG
I would also try an external USB hub, with it's own power supply