Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Track IR 3 Pro does not work with new software

by 15JG52Robi » Sun Jan 28, 2018 4:24 am

Hello all!

I have installed my old Track IR 3 Pro and downloaded and installed the only available software which is for TrackIR5. The software recognizes my Track IR identifying it properly , the red tracking LEDs are lit up but the green staus LEd does not lit up and the tracking is not working at all.

Can someone help?
Posts: 1
Joined: Sun Jan 28, 2018 4:21 am

by swambast » Thu Mar 08, 2018 6:23 pm

I'm having the exact same issue. Installed my Track IR 3 #16720. Green status light indicates "Camera Detected and Connected." But when I move my head around, NOTHING is happening. What am I missing?
Posts: 1
Joined: Mon May 17, 2004 5:00 am

by Chris.Johnson » Wed Mar 28, 2018 4:34 pm

In order to use Track IR 5 software with a Track IR 3 camera, a Vector Expansion license is required. These can be purchased by emailing
All the Best,
Chris Johnson
Customer Support Engineer
Posts: 42
Joined: Tue Aug 15, 2017 1:56 pm

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