Licence Invalid

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skyhigh
Posts: 1
Joined: Mon Sep 19, 2022 4:22 am

Licence Invalid

Post by skyhigh » Mon Sep 19, 2022 4:28 am

I recently reinstalled my TrackIR 3, with vector expansion, and installed the TrackIR 5.4.2 software. I have a VECTOR EXPANSION LICENCE for TIR 3 for many tears and have been using the latest TIR 5 software for some time. However, when I went to activate it in my 5.4.2 software, I just get an invalid licence message.

My details are as follows (obsolete email address):

Vector Serial : AV13222

Vector Hash : 4EE7-29F4-6630-F8F6

TrackIR serial : 36871

mickvet@hotmail.com

Mick

Leahy

I hope this can be sorted,

Mick.

jillian.smythe
Posts: 42
Joined: Fri Sep 02, 2022 6:40 am

Re: Licence Invalid

Post by jillian.smythe » Wed Oct 05, 2022 7:37 am

In case anyone else encounters this issue, Skyhigh was able to resolve the problem by copying a back up of the license file into this directory: Program Files (x86) Natural Point\TrackIR5 folder. If this doesn't solve the issue, please reach out to us at https://www.trackir.com/help so that we can start a ticket and investigate further.
Jillian Smythe
TrackIR Support Representative

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