Device detected but not tracking

[Vesperatus]

Good evening,

I recently bought a new computer and just decided to use my TrackIR 4.

Windows 7 Professional, 64 bit. My TrackIR is installed on the computer for a few months now but not the software ( was playing BF3 and did not use my TrackIR ).

At first, I just installed the latest software ( TrackIR Version 5.1.300 (Build 9945). My TrackIR was not detected. I did some research and ended up unplugging my TrackIR, re installing the drivers in admin and plugging the TracIR again.

The current status.

Device: TrackIR 4 #(5 digit)
Profile: Default
Title: None

In the bottom right corner, I see:

Status: Green Light ( Camera detected and Connected )
The amber light is not lit ( Camera tracking status )

When I look at the TrackIR, I can see, every 5 seconds a blue light.
I I press F9 ( pause ), the red light appears.

However, in the "camera window", nothing appears and it does not detect movement when I bring my hat clip in sight.

Any help ?

*edit*
Just tried my TrackIR on my wife's laptop with the same result. It't not tracking movement...

[NaturalPoint - Mike]

It's possible that if it's not picking you up on multiple computers that the camera has suffered a fault, and will likely need to be replaced.