trackIR installation software

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etwas77
Posts: 5
Joined: Thu May 23, 2013 8:54 am

trackIR installation software

Post by etwas77 » Thu May 23, 2013 8:57 am

hello,

years ago i have bought trackir pack (for my il2 sturmovik). didn use it lately like years too. it seems i cannot find original soft cd and cannot find where to download it. is there a possibility to get it?

thanks,
et.

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: trackIR installation software

Post by NaturalPoint-Dustin » Thu May 23, 2013 9:31 am

Hello,

You can find all of our TrackIR software downloads here:

http://www.naturalpoint.com/trackir/06- ... nuals.html

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

etwas77
Posts: 5
Joined: Thu May 23, 2013 8:54 am

Re: trackIR installation software

Post by etwas77 » Thu May 23, 2013 9:32 am

ok, i have downloaded and installed Software Version 3.13 on win7 machine. it cannot find the device. any suggestions?

etwas77
Posts: 5
Joined: Thu May 23, 2013 8:54 am

Re: trackIR installation software

Post by etwas77 » Thu May 23, 2013 9:43 am

i forgot to mention i have win7 64bit. is there a possibility to use first generation trackir device on it?

etwas77
Posts: 5
Joined: Thu May 23, 2013 8:54 am

Re: trackIR installation software

Post by etwas77 » Fri May 24, 2013 8:17 am

bump. any1 from naturalpoint here?

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: trackIR installation software

Post by NaturalPoint-Dustin » Fri May 24, 2013 10:21 am

What TrackIR product are you currently using?
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

etwas77
Posts: 5
Joined: Thu May 23, 2013 8:54 am

Re: trackIR installation software

Post by etwas77 » Fri May 24, 2013 2:03 pm

original device, first version ever, bought in 2003 or so..

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: trackIR installation software

Post by NaturalPoint-Dustin » Tue May 28, 2013 4:12 pm

Hello,

Are you using USB 2.0 port or USB 3.0? Are connecting this to a USB hub, or the PC directly? Is Windows detecting your unit in Device Manager?
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

paulygxD
Posts: 1
Joined: Mon Jul 22, 2013 1:43 pm

Re: trackIR installation software

Post by paulygxD » Mon Jul 22, 2013 1:48 pm

I just got a trackir4 pro with trackclip pro and i installed the software. whenever i try to open the install wizard it says error writing to the temporary location or error extracting to the temporary location. when i try to re install the software nothing starts to download. any ideas?

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: trackIR installation software

Post by NaturalPoint-Dustin » Tue Jul 23, 2013 10:16 am

paulygxD wrote:I just got a trackir4 pro with trackclip pro and i installed the software. whenever i try to open the install wizard it says error writing to the temporary location or error extracting to the temporary location. when i try to re install the software nothing starts to download. any ideas?
Hi PaulygxD,

Could you please create a ticket with us at help.naturalpoint.com? I look forward to your response.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

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