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Only two green lights showing

Posted: Thu Oct 23, 2014 10:50 am
by Colaris
I find when running TrackIR5 that I am only seeing two green lights, the third on the top is red. I have tried moving my head around and sometimes it will turn green but never stays green. Is this a fault with the transmitter or the reflectors on my cap?

Re: Only two green lights showing

Posted: Thu Oct 23, 2014 1:30 pm
by MikeWitham
Colaris,

Would you be able to load up a screen shot of what it is doing? What are your light filter threshold and IR brightness set at?

Regards,

Re: Only two green lights showing

Posted: Thu Oct 23, 2014 4:01 pm
by Colaris
Thanks for the reply.

I'm afraid I don't know how to get those readings?

Re: Only two green lights showing

Posted: Fri Oct 24, 2014 11:53 am
by MikeWitham
Colaris,

Will you please create a ticket about this issue for me by going to help.naturalpoint.com and filling out the form there? I would like to try a few things to eliminate so possibilities and post the solution once it is found.

Regards,

Re: Only two green lights showing

Posted: Sun Oct 26, 2014 10:54 am
by Colaris
Many thanks, will do.