Lost Vector expansion serial and hash

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Redneck-Pete
Posts: 3
Joined: Wed Jan 19, 2005 5:00 am

Lost Vector expansion serial and hash

Post by Redneck-Pete » Mon Jun 08, 2015 6:17 pm

Hello, i have a TrackIR pro 3 with Vector expansion. I have a new Os install and lost the Vector serial and hash.
Can you give me instructions on how to recover it?

thanks

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Lost Vector expansion serial and hash

Post by MikeWitham » Tue Jun 09, 2015 2:30 pm

Redneck-Pete,

Please create a ticket with us at help.naturalpoint.com and supply your serial number there. We can then recover the codes for you.

Regards,
Mike Witham
TrackIR Product Manager

DVAFP
Posts: 2
Joined: Sat Jan 09, 2016 7:53 pm

Re: Lost Vector expansion serial and hash

Post by DVAFP » Sat Jan 09, 2016 8:03 pm

I have the same problem, lost the paper with the serial and hash needed to activate TrackIR.
I had this problem before which was solved by a couple of files which were sent to me by naturalpoint. Since i updated to windows 10 and installed trackIR software 5.3, these license files no longer work.
I'm pretty sure that when i bought trackIR with the vector expansion, the activation was for the vector expansion with 6DoF not for trackIR itself. Now i cannot use both.
I have already submitted a ticket.
Awaiting patiently for a solution to this.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Lost Vector expansion serial and hash

Post by MikeWitham » Mon Jan 11, 2016 3:51 pm

DVAFP,

Did we get that taken care of for you?

Regards,
Mike Witham
TrackIR Product Manager

DVAFP
Posts: 2
Joined: Sat Jan 09, 2016 7:53 pm

Re: Lost Vector expansion serial and hash

Post by DVAFP » Mon Jan 11, 2016 8:36 pm

Solved. Thanks, Mike.

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