Lost vector serial and hash

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MrMan
Posts: 2
Joined: Sat Dec 26, 2015 4:13 pm

Lost vector serial and hash

Post by MrMan » Mon Dec 28, 2015 11:16 am

Hello,
I bougth my trackir pro 3 with clip, cap and vector expantion, 8 ~10 years ago.
Since then I change house 2 times and have new pc, so lost the info was on my old pc...
Now I cannot find the little paper with info to activate again my trackir, and maded a report on help desk 2 days ago.
Still waiting by answer about how I can recover my codes.
The device number is 32690.

How I can solve this?

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: Lost vector serial and hash

Post by NaturalPoint-Dustin » Mon Dec 28, 2015 4:40 pm

Can you please create a ticket with us at help.naturalpoint.com? I can find this information for you, but I do not want to publish this on our public forums.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

MrMan
Posts: 2
Joined: Sat Dec 26, 2015 4:13 pm

Re: Lost vector serial and hash

Post by MrMan » Tue Dec 29, 2015 3:43 am

Already did it sir, ty for your help.

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