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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

TIR3 Camera not detecting anything

by Fish » Thu Aug 18, 2016 1:43 pm

Have installed this after a long absence, and its been store carefully.
The led's light, and the software sees the device.
Software status says camera detected and connected.
Red lights glowing.
the device (TIR3 #29791).
software is 5.4.2.7542.
tested on windows 7 ultimate SP1, 64bit and on windows 10, 64bit..
Tried it in two different USB2.0 and one sub 3.0 ports.
Using the hat clip, and this is selected.


Restarted several times, and on one occasion, i see the reflector spots, but , but they are stuck in a fixed position. Also the switch to turn off the led's does not work (not sure if this is a TIR3 feature though). Any advise welcome.

Oh, and the vector is not active (have requested support on this).

Regards,
Gerry (fish) Abbott.
Fish
 
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Joined: Thu Apr 20, 2006 5:00 am
Location: Dublin, Ireland

by MikeWitham » Thu Aug 18, 2016 4:04 pm

Fish,

It should track fine after you receive your vector information. It won't do anything until it is activated.

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
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Joined: Mon Nov 04, 2013 10:19 am


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