Trackir 3 no work in Windows 10 Creators update

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Howard47
Posts: 3
Joined: Wed Jul 05, 2017 5:38 am

Trackir 3 no work in Windows 10 Creators update

Post by Howard47 »

Windows "Creators" update killed my MB bios, so I had to install new MB and reinstall Windows 10. Now my trackir 3 doesn't respond to the trackir app. The app recognizes my trackir with a picture of it on the app. But the camera doesn't respond? Any help would be appreciated. Thanks. Hope to get new trackir later this year.
Howard47
Posts: 3
Joined: Wed Jul 05, 2017 5:38 am

Re: Trackir 3 no work in Windows 10 Creators update

Post by Howard47 »

I finally got this to work after much effort. There is no reminder in the troubleshooting section of the manual to remind us with Vector Expansion to reregister with the key. And since the registration button is hidden on the app page, because of being opened on a 4K TV that needs to have the window expand to uncovered. We are left twiddling our thumbs.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Trackir 3 no work in Windows 10 Creators update

Post by MikeWitham »

Howard47,

There needs to be optimization for higher resolutions for sure. I've added them to our list of improvements and it is something we're looking into. I apologize for the inconvenience of this issue.

Regards,
Mike Witham
TrackIR Product Manager
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