Track IR 3 does not find hardware driver

Firebird
Posts: 3
Joined: Fri Feb 23, 2007 7:49 am

Re: Track IR 3 does not find hardware driver

Post by Firebird »

I received my TrackIR clip yesterday, and had to upgrade my software to allow it to work with my TIR3 pro unit. The software went through and uninstalled/reinstalled the software, but from that point on, although the "found new hardware" screen identifies the TIR3, it says it cannot find any software to load. I have been back and forth between the -20 build that came with the TIR, and the -30 build which I need for the clip. It was working perfectly prior to updating the software........ My system is a Intel Duo with XP Home operating system.
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Track IR 3 does not find hardware driver

Post by VincentG »

Answered in email
ANDYBOLT
Posts: 3
Joined: Fri Aug 05, 2005 5:00 am
Location: Russia

Re: Track IR 3 does not find hardware driver

Post by ANDYBOLT »

Hi all!
My time is come... have similar problem with TIR3Pro.
After installing MFSX I decided to change 4.1.028 (works great till this moment) to 4.1.030 (latest).
I unpluged my TIR from USB (why? I don't know...) and uninstall 028 and install 030. So it happened Can't find driver for device. Did all I can:
- Install different v. from 3.** to 4.1.030 - no resault
- Clean registry too
- ...
My device was good all this years from 2005...I remember what it worked on different hardware and systems (2K, XP) even with both versions 3.12 and installed after 4.0.(don't remember). No problems.
I sent e-mail to support as 3BAG_ANDY.
Help!!!!!!!!!!!!
In adition I change my old HDD to new and move all system, programs and settings by Acronis True Image 10 Home (made clone) After all worked great, all programms and TIR too.
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Track IR 3 does not find hardware driver

Post by VincentG »

Answered in email...........
ANDYBOLT
Posts: 3
Joined: Fri Aug 05, 2005 5:00 am
Location: Russia

Re: Track IR 3 does not find hardware driver

Post by ANDYBOLT »

Exellent support from exellent team!!!
U doing best devices for us and quick support!
Good luck! I'm happy
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Track IR 3 does not find hardware driver

Post by VincentG »

No issues, glad I could help out.

Parksy
Posts: 7
Joined: Tue Nov 22, 2005 5:00 am

Re: Track IR 3 does not find hardware driver

Post by Parksy »

ANOTHER ONE .....

serial # XXXXXXX


I've been running TrackIR 3 without any issues for over two years until today.

Now I can't start the unit at all.

TrackIR software from the Main page says : NO DEVICE DETECTED

When I switch USB ports I get this from Windows : ONE OF THE USB DEVICES ATTACHED TO THIS COMPUTER HAS MALFUNCTIONED, AND WINDOWS DOES NOT RECOGNIZE IT.

I tried all the usual stuff...unistall/ reinstall...different drivers from Natural Point....reboots...tried all my USB ports and now I'm here

Also, I tried installing and running it on my laptop and I get the same messages.

:::::INSTALL LOG :::::



cheers

Greg
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Track IR 3 does not find hardware driver

Post by VincentG »

OK, I've sent you a copy of the "Reg. Fix" application, in an email, please go through the instructions and see if that helps.

If that does not resolve the issue, it more than likely is a hardware issue with the TrackIR unit itself. Trying it on more than one system, usually is a good way to see if it a system or hardware issue. Which you said you tried with the laptop.

It also sounds like it is out of the 1 year hardware warranty as well.......

but let's hope the reg fix resolves the issue.....
Parksy
Posts: 7
Joined: Tue Nov 22, 2005 5:00 am

Re: Track IR 3 does not find hardware driver

Post by Parksy »

Ya, looks like it's the unit

I'm dissapointed.

However, for litterally pennies per use this is one addon I can honestly say it was money well spent.

I'll be ordering a brand new TrackIR 4 within days.

Thanks Vincent.

cheers

Greg
VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Track IR 3 does not find hardware driver

Post by VincentG »

Sorry I couldn't be of more assistance....
Post Reply