Track IR 3 does not find hardware driver

Wayne
Posts: 891
Joined: Thu Jan 08, 2004 5:00 am
Location: Oregon

Re: Track IR 3 does not find hardware driver

Post by Wayne » Sun Nov 21, 2004 5:36 pm

macd1102,

Can you e-mail me your setupapi.log after you have carried out a complete un-install re-install of your NaturalPoint software?

Prior to the re-install delete the NaturalPoint folder from your Program Files.
Connect the unit directly to your motherboard and not through a hub.
Uncheck the box for run at startup.

Let me know what name you are using in the forum in the e-mail.

[ November 22, 2004, 12:45 AM: Message edited by: Wayne ]

macd1102
Posts: 5
Joined: Sun Nov 21, 2004 5:00 am
Location: colts neck, nj

Re: Track IR 3 does not find hardware driver

Post by macd1102 » Mon Nov 22, 2004 6:41 am

where would i find the setupapi.log at, i reinstalled xp pro, also ran a complete defrag on hard drive, reinstalled software, it started but jumped alover sreen, and now it gives me an error by windows, ill send you this by email

macd1102
Posts: 5
Joined: Sun Nov 21, 2004 5:00 am
Location: colts neck, nj

Re: Track IR 3 does not find hardware driver

Post by macd1102 » Mon Nov 22, 2004 6:52 am

found the setupapi.log sent it by email

Wayne
Posts: 891
Joined: Thu Jan 08, 2004 5:00 am
Location: Oregon

Re: Track IR 3 does not find hardware driver

Post by Wayne » Mon Nov 22, 2004 9:55 am

macd1102,

Thanks for sending your file through, I will take a look at it this evening.

graemeg
Posts: 13
Joined: Sat Dec 06, 2003 5:00 am

Re: Track IR 3 does not find hardware driver

Post by graemeg » Mon Dec 06, 2004 1:50 am

My TR3 could not find driver. True to his word Wayne gave the support to fix it, so I thank you Wayne!

Wayne
Posts: 891
Joined: Thu Jan 08, 2004 5:00 am
Location: Oregon

Re: Track IR 3 does not find hardware driver

Post by Wayne » Mon Dec 06, 2004 5:19 pm

Flash,

Great that your unit is now working.

Reino
Posts: 2
Joined: Tue Dec 07, 2004 5:00 am
Location: Denmark

Re: Track IR 3 does not find hardware driver

Post by Reino » Mon Dec 06, 2004 7:17 pm

Hi Wayne,

I have the same problem as everyone else in here! My problem happened when I had to move my pc (rebuilding my office) and unplugging everything from the pc. Before this the TrackIR worked like a charm! Then I reconnected all my devices (about 10 USB devices) my problem occured (couldn't find driver). I have made several attempts to uninstall/reinstall according to your procedures to no avail. Also I got the error msg. when uninstalling/reinstalling: "Unable to remove key:
SYSTEM\CurrentControlSet\Enum\USB\Vid_131D&Pid_0155

My serial# : 017902

Also reformatting is NO option for me. In fact I haven't had the time to even think about fixing this since August

I'm sending the setupapi.log file to you.
I'm beeeggging for help!

Reino
Posts: 2
Joined: Tue Dec 07, 2004 5:00 am
Location: Denmark

Re: Track IR 3 does not find hardware driver

Post by Reino » Tue Dec 07, 2004 6:56 pm

Problem solved!

Thanks for excellent support!

Wayne
Posts: 891
Joined: Thu Jan 08, 2004 5:00 am
Location: Oregon

Re: Track IR 3 does not find hardware driver

Post by Wayne » Wed Dec 08, 2004 5:12 pm

Morten Reindel

Thanks for the e-mail and that everything is now working.

Topace
Posts: 12
Joined: Thu Jun 03, 2004 5:00 am

Re: Track IR 3 does not find hardware driver

Post by Topace » Sat Dec 18, 2004 7:34 pm

Hello all!

After quite a while, i have to sign in again

Is the problem, that we discussed here about 6 months ago, solved with the new driver version 4?

I'd really like to try the new drivers, but in case it will not work, i wont do the whole workaround again. Especially because it is quite a while since i last did it.

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