If you are having this problem, do not start a new topic. Instead either post under this topic, or contact us directly at firstname.lastname@example.org .
The following information will allow us to help you as quickly as possible :
And if possible, a screenshot of your tracking screen.
Additional information can be found under this thread (closed).
(edit 2005, november 28 - copy content from later post in thread into this initial post)
We have this thread set to sticky to acknowledge that some people may be experiencing this issue, to make it easy for them to identify what their problem may be and to instruct them on the best way to resolve it (contacting us directly).
Not all technical support issues can be resolved on a forum, support for this issue is better suited to email for a number of reasons :
- In many cases the source of this issue is a problem related to the hardware. This can be caused by damage during shipping, damage from excessive heat exposure, damage by excessive shock or vibration, or a hardware failure.
- If a hardware replacement is required, it is necessary for the user to exchange private information with us such as their name and shipping address. A public forum is not an appropriate place for this kind of information.
- Having the support conducted via email allows us to better organize and track the issue for each user.
- The nature of resolving this issue for users can require back and forth communication. Adding this to the thread would add unecessary detail and content beyond what is already available in this thread and the thread linked from the first post.
We appreciate your concern and apologize for any inconvenience this may cause.
[ November 28, 2005, 03:14 PM: Message edited by: NaturalPoint - Birch Zimmer ]