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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Camera Tracking : Green Screens

by Chef-Scott » Wed Nov 23, 2005 6:35 am

Will send it again.
Hope you're feeling better, I'm just getting over a sever cold that took me out of work for the past 5 days. [Frown]

Edit:
As you will see, I guess I'm still sick! I sent it to support@nturalpoint.com [Eek!]

[ November 23, 2005, 01:39 PM: Message edited by: Chef-Scott ]
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by Doorman » Wed Nov 23, 2005 7:40 am

quote:
Originally posted by NaturalPoint - Rick:
Doorman's issue will be handled privately.

And handled amicably and satisfactorily. [Smile]
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by Chef-Scott » Wed Dec 21, 2005 5:18 pm

Edit: Thanks Rick!!! Happy Holidays to everyone at NaturalPoint and to all!!

[ December 22, 2005, 07:49 AM: Message edited by: Chef-Scott ]
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by Moggy » Tue Oct 31, 2006 12:43 pm

Hello:

I've recently been experiencing the "green screen" with high pixel count in the "edit" window of my Track IR3. Is there a fix for this? I e-mailed you with my serial # a week ago, but haven't heard anything in return. Thanks!
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by VincentG » Fri Nov 03, 2006 12:44 pm

What was the email address that you used?
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by Moggy » Fri Nov 03, 2006 2:38 pm

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by VincentG » Fri Nov 03, 2006 3:32 pm

I'm finding no record of your email, could you resend it with the following info?

What is the Serial # of the device?
It should be located on the end of the cable, near the USB plug, or on the underside of the device.

Have you tried the device on another system?

Are you plugging in directly to the system, or are you using a hub?

Could you attach a screen shot of your device manager, and tracking screen?

To make Print Screen work, you must save an image of what's displayed on-screen to the clipboard and then paste it into a document where it can be printed.

Windows Help: Print Screen

To do this, follow this procedure:

1. Maximize the window you'd like to capture.
2. To copy/capture the current window, hold down ALT + Print Scrn at the same time. To capture the entire screen, just press Print Scrn alone.
3. Open a new document in MS Paint, MS Word, MS Photo Editor, or Adobe PhotoShop.
4. Paste the screen shot by holding down CTRL and V at the same time.
5. Save the document as a .JPG or .JPEG file and send it in.
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