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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Camera Tracking : Green Screens

by Rawool » Mon Jul 25, 2005 2:09 am

well actually me and kosh are not the same person but we are friends. both him and i are trying to get my trackir to work. he is probex@shaw.ca and i am yergatian@shaw.ca.

i really hope that i dont have to send my trackir back but if its broken its broken. if i do send it back will you guys pay. and how long will it take until i get my new one?
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by Xkatelynx » Wed Jul 27, 2005 2:51 pm

I'm having a little different problem. Mine isn't 100% green, but kinda like... a green scale coloured thing to it. I don't know what to do.

 -
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by Xkatelynx » Wed Jul 27, 2005 2:51 pm

I'm having a little different problem. Mine isn't 100% green, but kinda like... a green scale coloured thing to it. I don't know what to do.
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by Birch » Wed Jul 27, 2005 9:32 pm

quote:
Originally posted by XkatelynX:
I'm having a little different problem. Mine isn't 100% green, but kinda like... a green scale coloured thing to it. I don't know what to do.

That doesn't look like a TrackIR Camera view! [Big Grin]
Birch
NaturalPoint Employee
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by S77th-Gangrene » Mon Aug 22, 2005 8:08 am

Help!
I have also been experiencing regular green tracking screens (until now, fixable by disconnecting the usb cable). Following the advice in this thread, I emailed Natural Point support. I received a reply from the office manager indicating that the problem had been forwarded to a 'programmer'. That was over 2 weeks ago.
Any other suggestions would be appreciated.
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by rodom » Mon Aug 22, 2005 8:30 am

S77th-Gangrene,

We had some personnel changes here recently so that may have caused a delay. Can you forward your correspondence to me at rick@naturalpoint.com and I will assist you personally.
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by aidle » Sat Sep 03, 2005 12:53 am

What I suspect is a few scenerio that may cause a problem to the sensor.

When I first use the TrackIR Pro, I can see part of my shiny chrome spec even without reflective stickers.

1. To much background lights.
The sensor will show:
Green for any reflective layer,
Black for none,
Red also for reflective layer but too far

If too much background light, example spotlights from the back it may show green also.

Try to use the light filtering adjustment and see if its help.

2. It is USB powered, if you using a hub make sure it is externally powered. I guest that what make led blinking.

3. Lastly could be defective components.

[Wink]

[ September 03, 2005, 07:56 AM: Message edited by: aidle ]
aidle
 
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by yogy » Mon Sep 05, 2005 12:25 pm

Hi,

problem occurs here also.

Serial number = 25153,
mail with screenshot and name sent out.

I wait for support [Roll Eyes]

Thanks,

yogy
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by Polo » Fri Sep 09, 2005 9:41 pm

Problem here also.

Another defective unit: Trackir 3 pro s/n 33412

11 days ago with no solution, and counting.
Polo
 
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by Polo » Mon Sep 19, 2005 5:27 pm

Problem solved by Natural Point support.

After some tests they're replacing my unit.
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