Camera Tracking : Green Screens

Jekyll
Posts: 8
Joined: Mon May 10, 2004 5:00 am
Location: Brisbane, Australia

Re: Camera Tracking : Green Screens

Post by Jekyll » Sat Apr 16, 2005 9:59 am

Same here.... noticed that a week or two ago the unit would suddenly fail to respond in WW2OL.

Name: Andrew Finlayson
Serial : 23549
Using 4.024 software


RAAF_Willy
Posts: 4
Joined: Sat Mar 26, 2005 5:00 am
Location: Australia

Re: Camera Tracking : Green Screens

Post by RAAF_Willy » Sat Apr 16, 2005 3:48 pm

You know! I thought it was me now thank to some other users it's not .
Thanks all, it is so frustrating this but I just started mine up today in PF and it's not had a problem????
What is happening.
Have we a solution??
Thanks

Rawool
Posts: 8
Joined: Fri Jul 22, 2005 5:00 am
Location: Surrey BC Canada

Re: Camera Tracking : Green Screens

Post by Rawool » Fri Jul 22, 2005 5:02 pm

i just sent you an e-mail wayne. my main e-mail is Probex@shaw.ca . please help me. info is all in e-mail.

Rawool
Posts: 8
Joined: Fri Jul 22, 2005 5:00 am
Location: Surrey BC Canada

Re: Camera Tracking : Green Screens

Post by Rawool » Sat Jul 23, 2005 1:08 pm

hello everybody, i seem to be having the same problem as everyone. blank tracking screen. or green with hight pixle size. the status is "No Data". its not my computer because it doesnt work on my friends computer. his track ir works perfectly on both of our machines. we both have a trackir 3 pro. he has the expansion though. the 4 red lights go on but that green one likes shutting off 3 seconds after the software is opened.

i noticed that there is no solution to the problem on this forum or any other forums. makes me pretty mad.

my trackir has never worked and i just got it on friday july 22.

serial: 33664
email: jdyergatian@msn.com (or) probex@shaw.ca

Birch
Posts: 1139
Joined: Thu Jan 30, 2003 5:00 am
Location: Corvallis, Oregon

Re: Camera Tracking : Green Screens

Post by Birch » Sat Jul 23, 2005 6:59 pm

Hello,

There is no need to worry, we have resolved this for the people for whom it has occured and have contacted us.

If you are experiencing this issue, please contact support@naturalpoint.com with details so that we can help you further.

[ July 24, 2005, 02:01 AM: Message edited by: NaturalPoint - Birch Zimmer ]

Rawool
Posts: 8
Joined: Fri Jul 22, 2005 5:00 am
Location: Surrey BC Canada

Re: Camera Tracking : Green Screens

Post by Rawool » Sun Jul 24, 2005 2:37 am

my e-mail is yergatian@shaw.ca or probex@shaw.ca

i sent an e-mail to support@naturalpiont.com on friday july 22.

that is when i recived my trackir and relized there was a problem.

still have no word.

Kosh
Posts: 18
Joined: Sun Jul 24, 2005 5:00 am

Re: Camera Tracking : Green Screens

Post by Kosh » Sun Jul 24, 2005 6:39 am

IF you resolved the problem then WHY don't you post anything explaining the nature of the problem???????????? What kind of support forum is this where no solutions are presented. I don't need to go to the forum to be told to call technical support. I got my unit on Friday and have to wait until Monday for a solution that already exists??? Is this the kind of technical support I should expect in the future? Get your act together people.

[ July 24, 2005, 01:41 PM: Message edited by: Kosh Naranek ]

Rawool
Posts: 8
Joined: Fri Jul 22, 2005 5:00 am
Location: Surrey BC Canada

Re: Camera Tracking : Green Screens

Post by Rawool » Sun Jul 24, 2005 8:42 am

ya well i totaly agree with you kosh. i have sent lots of e-mails and yet no response. and they dont like to do things over the forum. so basicly we just have to wait.

Rawool
Posts: 8
Joined: Fri Jul 22, 2005 5:00 am
Location: Surrey BC Canada

Re: Camera Tracking : Green Screens

Post by Rawool » Sun Jul 24, 2005 1:55 pm

im not going to tell you guys how to do your job but this is a real pain. i dont understand why the solution to everyones problem is not on the internet. i got my trackir on friday thinking im going to play all weekend. of cource it dosent work and no one likes checking the forums or e-mail. i realize you may only do it on weekdays (mon-fri) but you should have some form of help for the weekends for people like me. this trackir has basicly ruined my weekend. instead of playing i have been reading and writing about this problem.

so my sugestion is to post the answer or update your troubleshooting, or if your trying to hide something make a form of comunication for weekends.

I really like the "24 HOUR SUPPORT FORUM"

Birch
Posts: 1139
Joined: Thu Jan 30, 2003 5:00 am
Location: Corvallis, Oregon

Re: Camera Tracking : Green Screens

Post by Birch » Sun Jul 24, 2005 7:43 pm

Rawool/Kosh,

First, please do not register two user accounts and pretend that you are different users. (or at least use an email account for your second registration which you don't mention as a contact using your first account )

We have this thread set to sticky to acknowledge that some people may be experiencing this issue, to make it easy for them to identify what their problem may be and to instruct them on the best way to resolve it (contacting us directly).

Not all technical support issues can be resolved on a forum, support for this issue is better suited to email for a number of reasons :
  • In many cases the source of this issue is a problem related to the hardware. This can be caused by damage during shipping, damage from excessive heat exposure, damage by excessive shock or vibration, or a hardware failure.
  • If a hardware replacement is required, it is necessary for the user to exchange private information with us such as their name and shipping address. A public forum is not an appropriate place for this kind of information.
  • Having the support conducted via email allows us to better organize and track the issue for each user.
  • The nature of resolving this issue for users can require back and forth communication. Adding this to the thread would add unecessary detail and content beyond what is already available in this thread and the thread linked from the first post.
Our support team works Monday-Friday 9:00am to 5:00pm Pacific Standard Time, the reason you have not yet had a response to your email inquiry is that you sent it at 10pm on a Friday. Our team will begin responding to requests for support that were submitted over the weekend when they return to work on Monday.
We appreciate your concern and apologize for the inconvenience, we will get you back up and enjoying TrackIR shortly.

[ July 25, 2005, 02:48 AM: Message edited by: NaturalPoint - Birch Zimmer ]

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