New TrackIR3PRo with Vector not working

[phantastica]

I finally took the plunge and ordered a TrackIR3Pro with the Vector Expansion pack and at the moment I'm sorry that I did.

I followed the installation instructions but began having problems getting the TrackIR to be recognized by Windows. It would only see it as a "Usb Device" and it was never properly recognized. I tried every single usb (2.0) port on my machine without any luck. I even went out and bought a PCI USB 2.0 card to see if that would work, but it didn't. As well, I tried installing it on my second computer and it was giving the same problem.

I spent about 3 hours installing/uninstalling different versions of the software and drivers, but that didn't make a difference. I also tried clearing out any additional USB devices from my registry, but it didn't help. As well, I tried reinstalling the drivers for the USB controller on my motherboard.

Finally, at one point I booted my machine and magically it was detected as a Natural Point TrackIR 3. I threw on the cap and vector clip and fired up the software. The 3d model of the head was wigging out like crazy and when I opened the window that shows the view of the camera, it had large red and blue bars along the edge that blinked on and off in different positions. It obviously wasn't receiving usuable data from the device. After uninstalling whichever build of TrackIR that was, I've never been able to get the device to be recognized again.

Finally, I figured that a new install of Windows would be worth a shot, so I installed Windows onto another hard drive. Same problem, the device isn't recognized and the drivers never install properly.

Since I've tried a bunch of different driver builds, two different computers, a dedicated USB PCI card, and a fresh install of XP (with absolutely no other new drivers/applications installed), I'm getting the feeling that my TrackIR is at fault.

RMA time?

SN 32475

BTW, I always see this in my install log

ReInstallUSBDevices loaded setuphlp.DLL :
Error = 0
RegisterDriverINF UpdateDriver4PnP Failed! :
USB\VID_131D&PID_0155 AND C:\Program Files\NaturalPoint\TrackIR4\Drivers\NPUSB3.inf
Error = 183
SetupCopyOEMInfA Called

Even on two different computers and different XP installs.

Here's some info from my setupapi.log

[2005/06/11 20:29:36 676.3 Driver Install]
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-198 Command line processed: C:\WINDOWS\system32\services.exe
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
[2005/06/11 20:29:37 1060.2]
#-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: rundll32.exe newdev.dll,ClientSideInstall \\.\pipe\PNP_Device_Install_Pipe_0.{733F0D2C-EE00-4BE1-A18B-B4AB04654BFC}
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.
#I060 Set selected driver.
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-019 Searching for hardware ID(s): usb\vid_0547&pid_2235&rev_0000,usb\vid_0547&pid_2235
#-018 Searching for compatible ID(s): usb\class_ff&subclass_ff&prot_ff,usb\class_ff&subclass_ff,usb\class_ff
#-166 Device install function: DIF_SELECTBESTCOMPATDRV.
#W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device.
#W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device.

[ June 11, 2005, 08:40 PM: Message edited by: Phantastica ]

[phantastica]

I managed to input the registry entries manually, but there's probably a chance that I missed something. The device is sometimes recognized by Windows, but only because I'm forcing a driver onto it.

Under the TrackIR software, the device is listed as OptiTrack Unknown. It still doesn't work though.

Doesn't it seem strange that my VID is 0547 and my PID is 2235. That doesn't seem inline with the INF files or anything else that's been posted on these forums.

[Barred]

I would sugest dropping Wayne an email with all the details and your forum nic aswell.

[phantastica]

I emailed him and support yesterday, so I'll wait and see if they have any suggestions.

Thanks!

[phantastica]

I just wanted to post a follow up to this. It turned out that my unit was defective out of the box. Fortunately, NaturalPoint's customer service was excellent and the replacement they sent me worked instantly.

After taking the 6DOF for a quick test run, what else can I say? Great product, really great customer service.

Thanks for being on the ball with support NaturalPoint, that extra bit of service goes a long way these days!