TrackIR Windows 7

davidkorben
Posts: 2
Joined: Mon Mar 09, 2009 12:38 pm

TrackIR Windows 7

Post by davidkorben » Mon Mar 09, 2009 12:48 pm

Hello, I am wondering if you have any time frame to implement any kind of support for Windows 7?

The only bit of my hardware that is having issues is Trackir.

As it is now, I have it running (installed as Vista compat)
But it will not function in game, as if it is not recognizing that the game is running(GTR-E under Steam)

Any ideas how for a workaround, or any community member that has it working?

Seth Steiling
Posts: 1365
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: TrackIR Windows 7

Post by Seth Steiling » Mon Mar 09, 2009 1:18 pm

Hi David,

I believe that Windows 7 supports TrackIR in its current state. If you've already tried running them both on the same permissions level (as admin), and are still having issues getting the game to recognize TrackIR, you should contact us at support@naturalpoint.com. Include your camera serial number in the email, and we'll help you sort this out.

-Seth
Marketing Manager
TrackIR | OptiTrack

davidkorben
Posts: 2
Joined: Mon Mar 09, 2009 12:38 pm

Re: TrackIR Windows 7

Post by davidkorben » Mon Mar 09, 2009 3:44 pm

Well that was the quickest response I have ever had, from any company, ever. A few emails within minutes of eachother.
Result = Trackir working!

Oustanding customer support.

Many thanks to all at Naturalpoint.

Seth Steiling
Posts: 1365
Joined: Fri Jun 27, 2008 11:29 am
Location: Corvallis, Oregon

Re: TrackIR Windows 7

Post by Seth Steiling » Tue Mar 10, 2009 10:57 am

Glad you got it up and running. :)
Marketing Manager
TrackIR | OptiTrack

m0nk
Posts: 3
Joined: Wed Mar 25, 2009 10:51 am
Location: Drenthe, The Netherlands

Re: TrackIR Windows 7

Post by m0nk » Wed Mar 25, 2009 10:56 am

Hello,

Can you guys post the solution right here? Or do I also need to send an email?

My trackir software is working and i can track my device, but it wont recognize any game..

Thanks!
Erik

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR Windows 7

Post by VincentG » Wed Mar 25, 2009 1:28 pm

What gaming applications are you trying to use?

Have you tried runnig each application as an admin (right click on the shoct for the TrackIR software, and gaming software, select run as admin)?

m0nk
Posts: 3
Joined: Wed Mar 25, 2009 10:51 am
Location: Drenthe, The Netherlands

Re: TrackIR Windows 7

Post by m0nk » Wed Mar 25, 2009 2:37 pm

Thanks for the reply!

I both have my FSX game and the TrackIr software running as an Administrator as you said.. Still not working.
Tomorrow I will reinstall my FSX, will post the results when done!

Btw: I'm talking about the trackir 4 pro, I think this is the wrong forum?
I'm Running Windows 7 7057.

Thanks!

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR Windows 7

Post by VincentG » Wed Mar 25, 2009 2:51 pm

Version 4.1.036 is installed?

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: TrackIR Windows 7

Post by VincentG » Wed Mar 25, 2009 2:52 pm

Any add-ons installed for FSX?

m0nk
Posts: 3
Joined: Wed Mar 25, 2009 10:51 am
Location: Drenthe, The Netherlands

Re: TrackIR Windows 7

Post by m0nk » Thu Mar 26, 2009 11:10 am

Back again with some good news :D

Reinstalling FSX did the trick :)

Thanks anyway!

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