Stops responding on exit

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stinger22
Posts: 6
Joined: Mon May 30, 2005 5:00 am

Stops responding on exit

Post by stinger22 » Sat Jul 25, 2009 7:55 pm

Whenever I exit, I click the "x", nothing happens, click it again and get message Trackir has stopped responding do I want to close. Click yes and it closes.

????

4.1 build 37
Vista Premium

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Stops responding on exit

Post by VincentG » Mon Jul 27, 2009 2:57 pm

Connected directly to the PC, or using a USB hub?

Latest motherboard bios installed?

stinger22
Posts: 6
Joined: Mon May 30, 2005 5:00 am

Re: Stops responding on exit

Post by stinger22 » Sat Mar 27, 2010 2:20 pm

Hub, yes

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Stops responding on exit

Post by VincentG » Mon Mar 29, 2010 11:42 am

Have you tried connecting the TrackIR, directly to the PC?

Have you tried turn off any kind of power save feature for your USB ports?

In the "Device Manager" you can right click the "USB Root Hub"(s), that show, and then select properties. On the power management tab, uncheck the box that allows the computer to turn off the USB port to save power (i.e. uncheck the box). Sometimes that has an impact on the connectivity of the devices.

stinger22
Posts: 6
Joined: Mon May 30, 2005 5:00 am

Re: Stops responding on exit

Post by stinger22 » Sun Jun 20, 2010 12:28 pm

Have you tried connecting the TrackIR, directly to the PC?

Yes


Have you tried turn off any kind of power save feature for your USB ports?


Yes

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: Stops responding on exit

Post by VincentG » Mon Jun 21, 2010 2:40 pm

It is something we are looking into

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