Hi,
I've had my TrackerIR5 almost for 2 years now, but today it won't work properly.
The camera either won't show any IR reflections, or sometimes it shows almost everything. It can see a red silhouette of myself in the camera-view in such rare cases.
E.g.:
[img:center]https://www.active-area.com/tmp/ir5camera.png[/img]
All the diodes (4 red ones) are there. It recognizes games, but it won't track anymore. It is fairly dark in the room, and I don't have any
other IR light/reflection devices that should disturb it..
I also tried different IR light strength, it doesn't matter.. I have restarted the machine + reconnected it in the USB, it gets detected,
but the camera won't work properly.
Is the unit broken?
TrackerIR5 unit broken?
Re: TrackerIR5 unit broken?
Looks pretty much like these;
http://forum.naturalpoint.com/forum/ubb ... #Post45301
Don't know what my retailer will do, I'm in Europe..
http://forum.naturalpoint.com/forum/ubb ... #Post45301
Don't know what my retailer will do, I'm in Europe..
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- Posts: 1896
- Joined: Tue Feb 01, 2011 8:41 am
- Location: Corvallis, OR
Re: TrackerIR5 unit broken?
Hello -
If you could email a screenshot of the issue with the serial number to support@naturalpoint.com, we can check warranty on the deice for you.
If you could email a screenshot of the issue with the serial number to support@naturalpoint.com, we can check warranty on the deice for you.
Re: TrackerIR5 unit broken?
I've mailed you the information.
My serial is ######.
It's a bit older than the one you've listed as possible defects. But the symptoms are quite the same.
I've received a notice from my retailer in Norway, and they're taking it back for replacment/service.
My serial is ######.
It's a bit older than the one you've listed as possible defects. But the symptoms are quite the same.
I've received a notice from my retailer in Norway, and they're taking it back for replacment/service.
Last edited by kekar on Mon Jul 11, 2011 12:20 pm, edited 0 times in total.
Reason: Removed serial number
Reason: Removed serial number