Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

I lost my vector expantion serial & hash. help me

by ioloo3897 » Tue Oct 25, 2011 7:02 pm

my english is not good
so pardon me.

I bought a 'TrackIR3 pro : vector expantion' long before.
but I lost my vector serial & hash
and I send an e-mail with my trackIR serial
but no reponse
plz help.
Posts: 1
Joined: Tue Oct 25, 2011 6:54 pm

by NaturalPoint - Mike » Fri Oct 28, 2011 3:59 pm

Hello -

I don't seem to have this request from you. Could you resend it to
NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

by J.D. » Wed Jan 11, 2012 8:39 pm

I have the exact same problem.

Email sent.

Any help appreciated.
Posts: 6
Joined: Sun Jul 31, 2005 5:00 am
Location: Australia

by bullet214th » Thu Oct 11, 2012 6:52 am

Guess what lost mine also
surpport ticket done

Please help
its not the same flying without track ir
Posts: 1
Joined: Wed Oct 10, 2012 8:11 am

by NaturalPoint - Mike » Thu Oct 11, 2012 11:59 am

NaturalPoint - Mike
Posts: 1896
Joined: Tue Feb 01, 2011 8:41 am
Location: Corvallis, OR

by FUBAR » Wed Nov 28, 2012 7:29 am

same here, sent a request a couple of days ago no reply as of yet
Posts: 4
Joined: Wed Feb 02, 2005 5:00 am
Location: Nottingham UK

by jolsonsalem » Wed Nov 28, 2012 12:01 pm

I sent your product codes on Monday to the same email address you used for registering on this forum. Try emailing me at and I will send them again.
Posts: 323
Joined: Thu Oct 11, 2012 9:18 am

by Alty » Mon Jun 05, 2017 3:15 am

Hello there.

It seems I have the same problem.
Just installed TrackIR 5.4.2. with my TrackIR 3.
Nothing happens.
And I don't have any vector serial number, nor vector hash.

My serial number is 35733.

Please could you help me?
Posts: 1
Joined: Mon Jun 05, 2017 3:10 am

by Hursty » Fri Sep 22, 2017 1:09 pm

I have also lost my vector expansion information, years ago when I last used this it didn't need it.

Can you help?

My TrackIR 3 serial is: 28541

Posts: 1
Joined: Fri Sep 22, 2017 1:05 pm

by MikeWitham » Mon Sep 25, 2017 12:23 pm


Please contact me at I do not see the Vector Expansion under that serial number, but have a couple of questions for you to see if I can find it.

Mike Witham
TrackIR Product Manager
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

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