FOURTH FAILED UNIT

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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Inferno3D
Posts: 5
Joined: Mon Nov 03, 2008 8:52 pm

FOURTH FAILED UNIT

Post by Inferno3D »

I'm really not very happy with you guys right now. Why do your units just die?! At $500 a pop I should be able to get a replacement when one of these things dies. Or at the very least, I should be able to expect it to work! I am a quadriplegic and I absolutely rely on this technology. When I wake up in the morning and my head control mouse is dead I can't do anything with the computer. I can't do my work. I can't make phone calls. This just sucks! This is the fourth unit that I have had to buy and they have all failed! Horrible customer service
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: FOURTH FAILED UNIT

Post by NaturalPoint-Dustin »

Dear Inferno,

Have you created a ticket at help.naturalpoint.com? I would be more than happy to work with you on getting this up and running again.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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