FOURTH FAILED UNIT
FOURTH FAILED UNIT
I'm really not very happy with you guys right now. Why do your units just die?! At $500 a pop I should be able to get a replacement when one of these things dies. Or at the very least, I should be able to expect it to work! I am a quadriplegic and I absolutely rely on this technology. When I wake up in the morning and my head control mouse is dead I can't do anything with the computer. I can't do my work. I can't make phone calls. This just sucks! This is the fourth unit that I have had to buy and they have all failed! Horrible customer service
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- Posts: 609
- Joined: Tue Mar 19, 2013 5:03 pm
Re: FOURTH FAILED UNIT
Dear Inferno,
Have you created a ticket at help.naturalpoint.com? I would be more than happy to work with you on getting this up and running again.
Best Regards,
Have you created a ticket at help.naturalpoint.com? I would be more than happy to work with you on getting this up and running again.
Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
Technical Support Engineer
OptiTrack | TrackIR | SmartNav