Freezing Up

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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claymore3838
Posts: 1
Joined: Wed Jun 26, 2013 11:18 am

Freezing Up

Post by claymore3838 »

Every time I look to the right away from my computer the pointer freezes up and only moves a little bit. I need to have someone unplug the headmouse to get the pointer moving again. It has been happening for 3 days. Nothing new with my computer. I downloaded the last update but that didn't fix the problem.
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Freezing Up

Post by NaturalPoint-Dustin »

Hi Kristen,

Thank you for posting on the forums. I noticed you have submitted a ticket on this as well. I will assist you further on the ticket. However, I invite anyone from the community to post a reply if they have experienced this issue as well.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
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