erratic cursor again

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
Post Reply
Alden
Posts: 1
Joined: Wed Aug 07, 2013 4:03 pm

erratic cursor again

Post by Alden » Tue Aug 13, 2013 7:20 am

04915
I've been using SmartNav for years in the same room, same location, same type of painters hat with newer dots. Computers have changed as well as Windows from W95 to Win7.
I have recently experienced erratic cursor activity due to ir reflecting off me. I shut the blinds. I'm unable to increase light filtering anymore. SmartNav will only work when a cloud blocks the sun or late in the afternoon and evening. It seems camera sensitivity has increased. Even an incandescent lamp off to the side now produces too much ir. Things worked perfectly a month ago. I did change to build 39 final. I have also noticed the green led on the camera no longer is on when tracking. I'm baffled.

NaturalPoint-Dustin
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

Re: erratic cursor again

Post by NaturalPoint-Dustin » Wed Aug 14, 2013 11:01 am

Dear Alden,

The hardware on this unit may be malfunctioning. Could you please create a ticket at:

help.naturalpoint.com

I would love to assist you further on this issue.

Best Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav

scottl523
Posts: 6
Joined: Mon Aug 22, 2011 11:41 am

Re: erratic cursor again

Post by scottl523 » Wed Aug 27, 2014 12:48 pm

I have started getting the same erratic behavior it's like there is a small light reflection where the green dot stays on. The status keeps jumping between tracking and no data.
Were you able to fix Aldens' problem or should I submit a ticket?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: erratic cursor again

Post by MikeWitham » Wed Aug 27, 2014 2:38 pm

Scottl523,

It would be best to submit a ticket at help.naturalpoint.com.

Regards,
Mike Witham
TrackIR Product Manager

Post Reply