Smart Nav Windows 8 No visible mouse pointer

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akell
Posts: 3
Joined: Tue Feb 21, 2012 9:24 am

Smart Nav Windows 8 No visible mouse pointer

Post by akell »

Using Smart Nav on Windows 8. The mouse is moving as it brings up the menus etc when I move to the edge of the screen and corners, but there is no visible mouse pointer.

How to I display the mouse pointer?
NaturalPoint-Dustin
Posts: 609
Joined: Tue Mar 19, 2013 5:03 pm

Re: Smart Nav Windows 8 No visible mouse pointer

Post by NaturalPoint-Dustin »

Hello,

I could not find a setting in the SmartNav software to disable the mouse pointer. Are you using a laptop or a desktop PC? Can I have the make and model of your computer?

Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
akell
Posts: 3
Joined: Tue Feb 21, 2012 9:24 am

Re: Smart Nav Windows 8 No visible mouse pointer

Post by akell »

PC Make/Model
Toshiba WT310-108
akell2
Posts: 13
Joined: Sat Mar 29, 2014 7:14 am

Re: Smart Nav Windows 8 No visible mouse pointer

Post by akell2 »

Any update on this??

The mouse pointer still disappears when you plug in SmartNav. It is clearly tracking as icons change and the charms appear when you move your head, but there is no mouse pointer visible.

I was talking to someone who said there was an issue with touch screens that turned off the mouse pointer when you plug in certain devices.

Fyi I could not get into my account so had to create a new one to post this reply.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Smart Nav Windows 8 No visible mouse pointer

Post by MikeWitham »

Akell,

I am looking into this issue for you but I will have to test the solutions on my touchscreen Windows 8.1 laptop at home. I should have a few things to try in a day or two. Would you please create a ticket for me at help.naturalpoint.com?

Regards,
Mike Witham
TrackIR Product Manager
Hossebo
Posts: 11
Joined: Wed Jan 18, 2006 5:00 am

Re: Smart Nav Windows 8 No visible mouse pointer

Post by Hossebo »

same issue here.
if i unplug the mouse from the computer and use only my smartnav the cursor goes invisible. :oops:
uses bluetooth mouse atm and has it connected and on so i can use my pc
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Smart Nav Windows 8 No visible mouse pointer

Post by MikeWitham »

Hossebo,

Right now, though it isn't ideal, plugging in a mouse is the best solution. I have tested a few others with little to no luck. I'll keep trying solutions as they come to me.

Regards,
Mike Witham
TrackIR Product Manager
ceaxer
Posts: 2
Joined: Mon Mar 02, 2015 8:47 am

Re: Smart Nav Windows 8 No visible mouse pointer

Post by ceaxer »

Smart Nav Windows 10 No visible mouse pointer
Lenovo 10 tablet pc.
I have no visible mouse pointer please help. Smartnav is tracking but the pointer not visible. Pointer visible when I use a normal mouse but disappears in Smartnav mode.
Hossebo
Posts: 11
Joined: Wed Jan 18, 2006 5:00 am

Re: Smart Nav Windows 8 No visible mouse pointer

Post by Hossebo »

Any news?
Am on win 10 and still having the same issue.
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