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Smart Nav Windows 8 No visible mouse pointer

Posted: Wed Oct 09, 2013 3:45 am
by akell
Using Smart Nav on Windows 8. The mouse is moving as it brings up the menus etc when I move to the edge of the screen and corners, but there is no visible mouse pointer.

How to I display the mouse pointer?

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Fri Oct 11, 2013 8:51 am
by NaturalPoint-Dustin
Hello,

I could not find a setting in the SmartNav software to disable the mouse pointer. Are you using a laptop or a desktop PC? Can I have the make and model of your computer?

Regards,

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Fri Oct 11, 2013 9:03 am
by akell
PC Make/Model
Toshiba WT310-108

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Sat Mar 29, 2014 7:23 am
by akell2
Any update on this??

The mouse pointer still disappears when you plug in SmartNav. It is clearly tracking as icons change and the charms appear when you move your head, but there is no mouse pointer visible.

I was talking to someone who said there was an issue with touch screens that turned off the mouse pointer when you plug in certain devices.

Fyi I could not get into my account so had to create a new one to post this reply.

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Mon Mar 31, 2014 3:03 pm
by MikeWitham
Akell,

I am looking into this issue for you but I will have to test the solutions on my touchscreen Windows 8.1 laptop at home. I should have a few things to try in a day or two. Would you please create a ticket for me at help.naturalpoint.com?

Regards,

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Thu Feb 05, 2015 8:50 am
by Hossebo
same issue here.
if i unplug the mouse from the computer and use only my smartnav the cursor goes invisible. :oops:
uses bluetooth mouse atm and has it connected and on so i can use my pc

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Thu Feb 05, 2015 12:26 pm
by MikeWitham
Hossebo,

Right now, though it isn't ideal, plugging in a mouse is the best solution. I have tested a few others with little to no luck. I'll keep trying solutions as they come to me.

Regards,

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Tue Mar 07, 2017 9:14 am
by ceaxer
Smart Nav Windows 10 No visible mouse pointer
Lenovo 10 tablet pc.
I have no visible mouse pointer please help. Smartnav is tracking but the pointer not visible. Pointer visible when I use a normal mouse but disappears in Smartnav mode.

Re: Smart Nav Windows 8 No visible mouse pointer

Posted: Wed Apr 25, 2018 1:42 pm
by Hossebo
Any news?
Am on win 10 and still having the same issue.