forums.naturalpoint.com

Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Smart Nav Windows 8 No visible mouse pointer

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.

by akell » Wed Oct 09, 2013 3:45 am

Using Smart Nav on Windows 8. The mouse is moving as it brings up the menus etc when I move to the edge of the screen and corners, but there is no visible mouse pointer.

How to I display the mouse pointer?
akell
 
Posts: 3
Joined: Tue Feb 21, 2012 9:24 am

by NaturalPoint-Dustin » Fri Oct 11, 2013 8:51 am

Hello,

I could not find a setting in the SmartNav software to disable the mouse pointer. Are you using a laptop or a desktop PC? Can I have the make and model of your computer?

Regards,
Dustin
Technical Support Engineer
OptiTrack | TrackIR | SmartNav
NaturalPoint-Dustin
 
Posts: 612
Joined: Tue Mar 19, 2013 5:03 pm

by akell » Fri Oct 11, 2013 9:03 am

PC Make/Model
Toshiba WT310-108
akell
 
Posts: 3
Joined: Tue Feb 21, 2012 9:24 am

by akell2 » Sat Mar 29, 2014 7:23 am

Any update on this??

The mouse pointer still disappears when you plug in SmartNav. It is clearly tracking as icons change and the charms appear when you move your head, but there is no mouse pointer visible.

I was talking to someone who said there was an issue with touch screens that turned off the mouse pointer when you plug in certain devices.

Fyi I could not get into my account so had to create a new one to post this reply.
akell2
 
Posts: 9
Joined: Sat Mar 29, 2014 7:14 am

by MikeWitham » Mon Mar 31, 2014 3:03 pm

Akell,

I am looking into this issue for you but I will have to test the solutions on my touchscreen Windows 8.1 laptop at home. I should have a few things to try in a day or two. Would you please create a ticket for me at help.naturalpoint.com?

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

by Hossebo » Thu Feb 05, 2015 8:50 am

same issue here.
if i unplug the mouse from the computer and use only my smartnav the cursor goes invisible. :oops:
uses bluetooth mouse atm and has it connected and on so i can use my pc
Hossebo
 
Posts: 9
Joined: Wed Jan 18, 2006 5:00 am

by MikeWitham » Thu Feb 05, 2015 12:26 pm

Hossebo,

Right now, though it isn't ideal, plugging in a mouse is the best solution. I have tested a few others with little to no luck. I'll keep trying solutions as they come to me.

Regards,
Mike Witham
TrackIR Product Manager
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
 
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

by ceaxer » Tue Mar 07, 2017 9:14 am

Smart Nav Windows 10 No visible mouse pointer
Lenovo 10 tablet pc.
I have no visible mouse pointer please help. Smartnav is tracking but the pointer not visible. Pointer visible when I use a normal mouse but disappears in Smartnav mode.
ceaxer
 
Posts: 2
Joined: Mon Mar 02, 2015 8:47 am


Return to SmartNAV Support