pointer very limited range

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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georgeb
Posts: 2
Joined: Mon Jun 16, 2014 6:17 am

pointer very limited range

Post by georgeb » Mon Jun 16, 2014 6:25 am

Hello,
just received my smartnav and although the mouse pointer move smoothly it only moves within a very limited range of motion.

Maybe something like a 5cm * 5cm square near the centre of the monitor.

Any ideas?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: pointer very limited range

Post by MikeWitham » Mon Jun 16, 2014 4:02 pm

Hello George,

I would like you to create a ticket with me at help.naturalpoint.com. I would like to look into your issue further, and then post our solution once we find it.

Regards,
Mike Witham
TrackIR Product Manager

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