SmartNAV.exe is missing?

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Kiamet
Posts: 5
Joined: Sun Nov 02, 2014 4:07 am

SmartNAV.exe is missing?

Post by Kiamet » Sun Nov 02, 2014 4:10 am

Hi,

When I opened SmartNAV today, the shortcut couldn't locate the exe file. In the Program Files (86)/Natural Point/SmartNAV folder, there is no SmartNAV.exe. Reinstalling and repairing will not make it reappear. Any idea why it might have vanished?

Thanks,

Casey

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNAV.exe is missing?

Post by MikeWitham » Mon Nov 03, 2014 3:12 pm

Hello Casey,

Has there been any updates to your PC from last use until this use? Perhaps an antivirus update? The only time I have seen this happen has been when an anti-virus software updated, decided that SmartNav wasn't to be trusted and removed it, as if it were cleaning a virus.

Regards,
Mike Witham
TrackIR Product Manager

Kiamet
Posts: 5
Joined: Sun Nov 02, 2014 4:07 am

Re: SmartNAV.exe is missing?

Post by Kiamet » Mon Nov 03, 2014 10:11 pm

Hi Mike,

I set up my anti-virus to exclude the NaturalPoint folder And with a reinstall, The.exe file reappeared. Thanks for the tip!

Casey

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNAV.exe is missing?

Post by MikeWitham » Tue Nov 04, 2014 1:17 pm

Casey,

Just out of curiosity, what anti-virus are you using?

Regards,
Mike Witham
TrackIR Product Manager

Kiamet
Posts: 5
Joined: Sun Nov 02, 2014 4:07 am

Re: SmartNAV.exe is missing?

Post by Kiamet » Tue Nov 04, 2014 6:08 pm

I'm using Avast.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNAV.exe is missing?

Post by MikeWitham » Wed Nov 05, 2014 12:46 pm

Kiamet,

Thank you.
Mike Witham
TrackIR Product Manager

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