Hi,
When I opened SmartNAV today, the shortcut couldn't locate the exe file. In the Program Files (86)/Natural Point/SmartNAV folder, there is no SmartNAV.exe. Reinstalling and repairing will not make it reappear. Any idea why it might have vanished?
Thanks,
Casey
SmartNAV.exe is missing?
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: SmartNAV.exe is missing?
Hello Casey,
Has there been any updates to your PC from last use until this use? Perhaps an antivirus update? The only time I have seen this happen has been when an anti-virus software updated, decided that SmartNav wasn't to be trusted and removed it, as if it were cleaning a virus.
Regards,
Has there been any updates to your PC from last use until this use? Perhaps an antivirus update? The only time I have seen this happen has been when an anti-virus software updated, decided that SmartNav wasn't to be trusted and removed it, as if it were cleaning a virus.
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
Re: SmartNAV.exe is missing?
Hi Mike,
I set up my anti-virus to exclude the NaturalPoint folder And with a reinstall, The.exe file reappeared. Thanks for the tip!
Casey
I set up my anti-virus to exclude the NaturalPoint folder And with a reinstall, The.exe file reappeared. Thanks for the tip!
Casey
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am
Re: SmartNAV.exe is missing?
Casey,
Just out of curiosity, what anti-virus are you using?
Regards,
Just out of curiosity, what anti-virus are you using?
Regards,
Mike Witham
TrackIR Product Manager
TrackIR Product Manager
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- Posts: 1477
- Joined: Mon Nov 04, 2013 10:19 am