SmartNAV.exe is missing?

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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Kiamet
Posts: 5
Joined: Sun Nov 02, 2014 4:07 am

SmartNAV.exe is missing?

Post by Kiamet »

Hi,

When I opened SmartNAV today, the shortcut couldn't locate the exe file. In the Program Files (86)/Natural Point/SmartNAV folder, there is no SmartNAV.exe. Reinstalling and repairing will not make it reappear. Any idea why it might have vanished?

Thanks,

Casey
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNAV.exe is missing?

Post by MikeWitham »

Hello Casey,

Has there been any updates to your PC from last use until this use? Perhaps an antivirus update? The only time I have seen this happen has been when an anti-virus software updated, decided that SmartNav wasn't to be trusted and removed it, as if it were cleaning a virus.

Regards,
Mike Witham
TrackIR Product Manager
Kiamet
Posts: 5
Joined: Sun Nov 02, 2014 4:07 am

Re: SmartNAV.exe is missing?

Post by Kiamet »

Hi Mike,

I set up my anti-virus to exclude the NaturalPoint folder And with a reinstall, The.exe file reappeared. Thanks for the tip!

Casey
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNAV.exe is missing?

Post by MikeWitham »

Casey,

Just out of curiosity, what anti-virus are you using?

Regards,
Mike Witham
TrackIR Product Manager
Kiamet
Posts: 5
Joined: Sun Nov 02, 2014 4:07 am

Re: SmartNAV.exe is missing?

Post by Kiamet »

I'm using Avast.
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNAV.exe is missing?

Post by MikeWitham »

Kiamet,

Thank you.
Mike Witham
TrackIR Product Manager
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