losing focus

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

losing focus

Post by Mikesch » Fri Apr 10, 2015 11:17 am

often when using Smartnav every application loses focus even Quick Access Panel. i have to restart computer. it is running windows 8.1, i have installed the latest software. it did not help.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: losing focus

Post by MikeWitham » Fri Apr 10, 2015 10:12 pm

Mikesch,

Would you be able to clarify what you mean by the applications "going out of focus"?

Regards,
Mike Witham
TrackIR Product Manager

Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

Re: losing focus

Post by Mikesch » Sat Apr 11, 2015 10:19 am

By applications I mean software like "The Grid 2" and Microsoft Outlook and Microsoft Word. By losing focus I mean the computer does not know which application to run so it locks up.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: losing focus

Post by MikeWitham » Mon Apr 13, 2015 9:26 am

Mikesch,

Would you be able to supply me with your computer's specs? I haven't seen this happen and be specific to SmartNav. It might be a simple software conflict. Have you tried removing and re-installing the software and drivers?

Regards,
Mike Witham
TrackIR Product Manager

Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

Re: losing focus

Post by Mikesch » Mon Apr 13, 2015 1:41 pm

It is a Dell with Intell 64 bit processor and 64 bit OS which is Windows 8.1 and 8 GB of ram, full windows touch support screen.
I have reloaded Smartnav software several times but not drivers. I will do both.

Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

Re: losing focus

Post by Mikesch » Tue Apr 14, 2015 4:29 pm

I've reloaded drivers, software and the latest fix. So far it is working but needs to stand the test of time because it has worked before. Thank you. Mike

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: losing focus

Post by MikeWitham » Tue Apr 14, 2015 4:58 pm

Mikesch,

That's good to hear. Please update me if that changes.

Regards,
Mike Witham
TrackIR Product Manager

Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

Re: losing focus

Post by Mikesch » Thu Apr 16, 2015 1:11 pm

loosing focus is back. Any ideas?

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: losing focus

Post by MikeWitham » Fri Apr 17, 2015 12:29 pm

Mikesch,

Can you monitor your resources using task manager to see what is going on when this happens? What processes are spiking and using all available resources?

Regards,
Mike Witham
TrackIR Product Manager

Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

Re: losing focus

Post by Mikesch » Sun Apr 19, 2015 1:43 pm

So far bringing the task manager is enough to gain focus.

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