losing focus

[Mikesch]

often when using Smartnav every application loses focus even Quick Access Panel. i have to restart computer. it is running windows 8.1, i have installed the latest software. it did not help.

[MikeWitham]

Mikesch,

Would you be able to clarify what you mean by the applications "going out of focus"?

Regards,

[Mikesch]

By applications I mean software like "The Grid 2" and Microsoft Outlook and Microsoft Word. By losing focus I mean the computer does not know which application to run so it locks up.

[MikeWitham]

Mikesch,

Would you be able to supply me with your computer's specs? I haven't seen this happen and be specific to SmartNav. It might be a simple software conflict. Have you tried removing and re-installing the software and drivers?

Regards,

[Mikesch]

It is a Dell with Intell 64 bit processor and 64 bit OS which is Windows 8.1 and 8 GB of ram, full windows touch support screen.
I have reloaded Smartnav software several times but not drivers. I will do both.

[Mikesch]

I've reloaded drivers, software and the latest fix. So far it is working but needs to stand the test of time because it has worked before. Thank you. Mike

[MikeWitham]

Mikesch,

That's good to hear. Please update me if that changes.

Regards,

[Mikesch]

loosing focus is back. Any ideas?

[MikeWitham]

Mikesch,

Can you monitor your resources using task manager to see what is going on when this happens? What processes are spiking and using all available resources?

Regards,

[Mikesch]

So far bringing the task manager is enough to gain focus.