losing focus

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: losing focus

Post by MikeWitham » Wed Apr 22, 2015 10:59 am

Mikesch,

So the computer basically locks up and won't allow you to choose any window. Then you load Task Manager and it snaps it back into order? does it show any processes using more resources than they should?

Regards,
Mike Witham
TrackIR Product Manager

Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

Re: losing focus

Post by Mikesch » Thu Apr 23, 2015 10:33 am

No, nothing, usually Smartnav and task manager and maybe the grid 2 are running, all are using very little resources.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: losing focus

Post by MikeWitham » Thu Apr 23, 2015 3:16 pm

Mikesch,

What model is your PC? Would you be able to send a detailed specs list? Is your PC and all drivers up to date?

Regards,
Mike Witham
TrackIR Product Manager

Mikesch
Posts: 8
Joined: Thu Apr 09, 2015 11:12 am

Re: losing focus

Post by Mikesch » Fri Apr 24, 2015 8:32 am

OS Name Microsoft Windows 8.1
Version 6.3.9600 Build 9600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name BOB
System Manufacturer Dell Inc.
System Model XPS 1820
System Type x64-based PC
System SKU To be filled by O.E.M.
Processor Intel(R) Core(TM) i5-4210U CPU @ 1.70GHz, 2401 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Dell Computer Corporation A02, 5/8/2014
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Model Not Available
BaseBoard Name Base Board
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.3.9600.17196"
User Name BOB\Michael Schroeder
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 7.91 GB
Available Physical Memory 5.81 GB
Total Virtual Memory 9.16 GB
Available Virtual Memory 6.80 GB
Page File Space 1.25 GB
Page File C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

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