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Re: windows 10 smartnav

Posted: Tue Oct 20, 2015 10:03 am
by MikeWitham
phillipcourt,

Did the compatibility mode resolve the issue for you?

Regards,

Re: windows 10 smartnav

Posted: Tue Nov 17, 2015 11:59 am
by nsr1
didn't for me but the th2 update seemed to fix it.

Re: windows 10 smartnav

Posted: Wed Dec 02, 2015 5:39 am
by Hossebo
My pointer locks if I use the Windows keyboard or any other application from Microsoft like the calculator.
Any ides on how I can fix it?

Re: windows 10 smartnav

Posted: Tue Dec 08, 2015 11:15 am
by Sunny50
We have bought a new laptop that has Windows 10. The Smart Nav worked for a while and en the computer had an update. Now the Smart Nav won't work. The lights flash red and a pop up saying he computer is low on memory. The computer has 8 gab of mormory so I don't think this is accurate. Any help will be appreciated.

Re: windows 10 smartnav

Posted: Wed Dec 09, 2015 4:16 pm
by MikeWitham
Sunny50,

Please create a ticket with me at help.naturalpoint.com. I would like to look into this issue a little more.

Regards,

Re: windows 10 smartnav

Posted: Tue Jan 28, 2020 1:04 pm
by Skull5
I am having the same problems with my smartnav with windows 10! My smartnav freezes when I try to use the windows onscreen keyboard and I have to get someone to move the regular mouse to get it to move again! It also freezes when I try to move the dwell clicker using the drag function! Not doing it right now anymore but it has a couple of times had a pop up saying he computer is low on memory. The computer has 8 gab of memory! Not doing it right now anymore but it has frozen and lost all tracking data and then when I close it to reopen it it will not open anymore! The main consistent problem only happening right now is the keyboard problem I need it fixed! I have uninstall and reinstall the smartnav software and it still does the freezing thing with the windows 10 keyboard! Has there been a fix for this found yet? I doesn't say at the end of this forum?

Re: windows 10 smartnav

Posted: Wed Jan 29, 2020 10:02 am
by Chris.Johnson
Hello All,

Here is the workaround for Windows 10 lagging/stuttering/hiccuping when trying to type with SmartNAV.

1. Open SmartNAV
2. Go to 'Control Panel...' (in SmartNAV)
3. make your way to the Behavior Tab
4. Change setting: 'Mouse Override Delay' to 0.0

This should take care of that stutter you all are experiencing.