no lights showing after loading

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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cam4446
Posts: 2
Joined: Wed Aug 19, 2015 7:05 am

no lights showing after loading

Post by cam4446 » Mon Aug 24, 2015 6:47 am

On start up, lights come on for a second then go off? I have changed all power saving and opened usb roots and unticked. Ihad this once before an solved by adding a 4 way hub ,but it does not work on this instance. Although does still work on a Win7 pc. I am running Win10

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: no lights showing after loading

Post by MikeWitham » Wed Aug 26, 2015 3:38 pm

cam4446,

Does it run if you start it after start up? Do the drivers show up correctly in Windows 10? Did you do a clean install, or an upgrade to Windows 10?

Regards,
Mike Witham
TrackIR Product Manager

cam4446
Posts: 2
Joined: Wed Aug 19, 2015 7:05 am

Re: no lights showing after loading

Post by cam4446 » Thu Aug 27, 2015 3:17 am

Hi
No it does not work launching at any point. If lauched after start up the camera lights remain unlit ,"no data". This was an ugrade from 8.1 . It had been problematic , hence the workaround. I reloded from disk post upgrade in an attempt to start again. I am tetraplegic soo need others to facilitate any suggestions you have.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: no lights showing after loading

Post by MikeWitham » Fri Aug 28, 2015 4:44 pm

cam4446,

Occasionally the upgrade to Windows 10 really messes with out driver profile, but this could also be power or hardware related. I would like you to start a ticket with me at help.naturalpoint.com. There are a few troubleshooting steps I'd like to take that I can discuss with you there.

Regards,
Mike Witham
TrackIR Product Manager

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