Just purchased w/ win 10 was working now cann't recognize
Posted: Wed May 11, 2016 6:59 pm
Hello,
Just got my Smartnav yesterday, installed it on my new machine running windows 10, and everything was great! For about an hour. Then it just stopped. The lights on the device went out, but the software (and windows) claimed everything was still working fine.
Today, when I boot up, it claims the camera is not connected. But it is, directly to a USB port on the machine. I've tried switching ports, keyboard and mouse work fine in that port, but no matter which port I plug the camera into, windows reports: Unknown USB Deivce (Device Descriptor Request Failed). I unplugged it, powered machine down, rebooted, plugged in camera, same result. No response from camera when machine boots. Before, the lights came on. Now, nothing.
Did it somehow Die???
Help! I want my naturalpoint!
Just got my Smartnav yesterday, installed it on my new machine running windows 10, and everything was great! For about an hour. Then it just stopped. The lights on the device went out, but the software (and windows) claimed everything was still working fine.
Today, when I boot up, it claims the camera is not connected. But it is, directly to a USB port on the machine. I've tried switching ports, keyboard and mouse work fine in that port, but no matter which port I plug the camera into, windows reports: Unknown USB Deivce (Device Descriptor Request Failed). I unplugged it, powered machine down, rebooted, plugged in camera, same result. No response from camera when machine boots. Before, the lights came on. Now, nothing.
Did it somehow Die???
Help! I want my naturalpoint!