Windows10 Upgrade Fail

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
Post Reply
TheIronGod
Posts: 10
Joined: Sat Jun 20, 2015 7:29 pm

Windows10 Upgrade Fail

Post by TheIronGod » Fri Jul 29, 2016 3:56 pm

I was using Windows 7, and finally decided to go ahead with the free Windows 10 upgrade. My SmartNav device worked for about a half a second before it completely stopped working. The software opened up but didn't track my reflective dot. It gave me no error messages, it simply didn't track. The light on the IR camera stays off but the light is never really that dependable anyway. So I tried installing the latest version of the software from the website but the installer only runs half way before freezing up. The installer did manage to completely remove the SmartNav software I already had installed however. I use these computers for my work and can't use them without my SmartNav device so I need to resolve this quickly. Are there known Windows 10 compatibility issues? Please help! Thank you.

TheIronGod
Posts: 10
Joined: Sat Jun 20, 2015 7:29 pm

Re: Windows10 Upgrade Fail

Post by TheIronGod » Mon Aug 01, 2016 12:45 pm

Ok, my bad I guess? After the 3rd reset I attempted a 4th and then another reinstall out of sheer desperation. Everything worked and is still working perfectly. I can only chalk it up to the fickle will of Zeus.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Windows10 Upgrade Fail

Post by MikeWitham » Mon Aug 01, 2016 2:56 pm

TheIronGod,

I'm glad that it is working for you now!

Regards.
Mike Witham
TrackIR Product Manager

Post Reply