SmartNav stop work after 45min

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

SmartNav stop work after 45min

Post by feaw »

Don't know why I open SmartNav after 45-50 min stop working the green light also does not blink but red light blink and the cursor does not move&click
please help me
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNav stop work after 45min

Post by MikeWitham »

feaw,

Does it work after you restart the software or pc?

Regards,
Mike Witham
TrackIR Product Manager
feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

Re: SmartNav stop work after 45min

Post by feaw »

Mike Witham,
no
feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

Re: SmartNav stop work after 45min

Post by feaw »

But if we hold the smartnav unit in some position the green light will come on and when we leave our hand the light will shut down but sometime it still come on but just for a while
MikeWitham
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNav stop work after 45min

Post by MikeWitham »

Hello,

Please create a ticket with me at help.naturalpoint.com. I want to look into this issue a little deeper.

Regards,
Mike Witham
TrackIR Product Manager
feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

Re: SmartNav stop work after 45min

Post by feaw »

Mike
I've created a ticket at help.naturalpoint.com by e-mail apinya93_t@yahoo.com
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