SmartNav stop work after 45min

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feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

SmartNav stop work after 45min

Post by feaw » Thu Nov 17, 2016 1:23 am

Don't know why I open SmartNav after 45-50 min stop working the green light also does not blink but red light blink and the cursor does not move&click
please help me

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNav stop work after 45min

Post by MikeWitham » Fri Nov 18, 2016 4:16 pm

feaw,

Does it work after you restart the software or pc?

Regards,
Mike Witham
TrackIR Product Manager

feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

Re: SmartNav stop work after 45min

Post by feaw » Sat Nov 19, 2016 7:36 am

Mike Witham,
no

feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

Re: SmartNav stop work after 45min

Post by feaw » Sun Nov 20, 2016 12:37 am

But if we hold the smartnav unit in some position the green light will come on and when we leave our hand the light will shut down but sometime it still come on but just for a while

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: SmartNav stop work after 45min

Post by MikeWitham » Mon Nov 21, 2016 5:40 pm

Hello,

Please create a ticket with me at help.naturalpoint.com. I want to look into this issue a little deeper.

Regards,
Mike Witham
TrackIR Product Manager

feaw
Posts: 4
Joined: Sat Nov 12, 2016 2:09 am

Re: SmartNav stop work after 45min

Post by feaw » Thu Nov 24, 2016 11:42 pm

Mike
I've created a ticket at help.naturalpoint.com by e-mail apinya93_t@yahoo.com

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