Smartnav: mouse movement suddenly jerky in the vicinity of t

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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dras42
Posts: 2
Joined: Thu Dec 29, 2016 11:44 am

Smartnav: mouse movement suddenly jerky in the vicinity of t

Post by dras42 » Thu Dec 29, 2016 12:07 pm

I have an issue with SmartNav 4AT tracking precision in top left region of the screen, where mouse movements are jumpy / jerky and hard to precisely control. Especially in slow right to left movement.

Per your troubleshooting guide, I did try following:
- enable/disable or adjusting light filtering
- ensuring no other light interference was present (lights turned off in the room)
- change the reflective dot on my eyeglasses.

The only thing that seemed to help is to quickly move the cursor back to the right rand of the screen, and then try again the slow 'right to left' movement.

MikeWitham
NaturalPoint Employee
NaturalPoint Employee
Posts: 1477
Joined: Mon Nov 04, 2013 10:19 am

Re: Smartnav: mouse movement suddenly jerky in the vicinity

Post by MikeWitham » Wed Jan 04, 2017 4:20 pm

dras42,

Does changing the angle or placement of the camera have any impact? If you go into the control panel of the SmartNav software and select the tracking tab, where is the yellow dot placed?

Regards,
Mike Witham
TrackIR Product Manager

dras42
Posts: 2
Joined: Thu Dec 29, 2016 11:44 am

Re: Smartnav: mouse movement suddenly jerky in the vicinity

Post by dras42 » Thu Jan 05, 2017 9:14 am

hi mike, tnx for your reply!

unfortunately, no - no impact of changing angle!...

as to dot placement:

Image

hm... right now it appeared to me... maybe i should ask somebody to shift the camera more to the left? or beneath the monitor? (now it is seated on top of it, centered.) could this play a role?

bye, dras

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