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I updated my Windows 10 installation to the latest version (Creators Update Build 15063) two days ago and I have discovered a significant issue with the SmartNav. When I use any Microsoft Office program (I have the newest versions) or Microsoft Edge, the mouse cursor will erratically freeze on the screen at approximately 1 second intervals across the screen. A regular mouse works as expected so I know it has something to do with the SmartNav. Is there anything I should try or if anyone able to reproduce the issue?

Had the same issue and re-install the software didn't fix the issue for me, I had to roll back Windows to the previous state. I too noticed regular mouse worked fine, but noticed the freezing got worse once i loaded my on screen keyboard. the cursor wouldn't move, then it would shoot across the screen.

Well, that's no good. I genuinely hope this gets fixed soon. I don't know what Microsoft did to cause this but it is likely on Natural Point to fix it.

Hello,


This is also happening on another one of our product lines and I'm trying to find the best solution. So far the solution has been to update your video drivers and reboot the system. Could you please try that and let me know the results?

Regards,

MikeWitham wrote:Hello,

This is also happening on another one of our product lines and I'm trying to find the best solution. So far the solution has been to update your video drivers and reboot the system. Could you please try that and let me know the results?

Regards,

The best I could do was to remove my video driver completely and then reinstall it because it is the final driver that AMD made for my now obsolete Radeon HD 5800 Series video card. I tried that but the problem persists. I also tried disabling hardware acceleration in Microsoft Office but that doesn't help.
Should I try an older driver?

I should add that the cursor problem only occurs when one of these apps are in focus. If you click on the desktop top, the cursor behaves normal until I click on the app to bring it into focus. The problem mostly goes away when the video driver is removed but then I can't use 3D apps and unable to use my monitors native resolution.
EDIT:
The problem seems to go away once the video driver is removed but once I restart the computer and the Microsoft Basic Video Driver loads in place of the driver from AMD, the problem persists.

Hello

Is there any updates or solution on this issue? I tried different drivers and nothing has solved it for me.

I found a workaround on my own!
1. Open SmartNav Settings
2. Click on the Behavior tab
3. Adjust the Mouse Override Delay to 0.0 seconds... and the behavior goes away.
I only use the SmartNav for a mouse so I don't know how this effects people who also use a regular mouse but I am so glad I found a fix.This should provide a clue to what is going on for you guys at NaturalPoint.

@jedicharles, that worked for me too. Thanks a bunch.

jedicharles,

Tested this with a few users and it seems to resolve the issue. Thank you for posting this.