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Discussion and Support for the OptiTrack, SmartNav and TrackIR brands by NaturalPoint

Drivers are unavailable SmartNav 4

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.

by nzalex » Tue Feb 20, 2018 12:29 am

Hi. I have used these SmartNav for 8yrs. Brought a new 4 in 2015
I have installed SmartNav onto a new computer successfully. When I open the software it says that it could not find a SmartNav camera. When I go to 'device manager' it says that the driver is unavailable.

I believe I have tried everything, twice and don't know what the next step is. Do you have any suggestions ? Have you seen this problem before ? Anything would be helpful, thanks
Windows 10, 64 bit
SmartNav 4
nzalex
 
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by Chris.Johnson » Tue Feb 27, 2018 5:23 pm

Hello nzalex,

Have you tried to download the latest release of the SmartNAV software? If you are using an older download, it may not have the correct drivers included.

https://www.naturalpoint.com/smartnav/s ... loads.html

Please let me know if this helps.
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint
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by nzalex » Wed Feb 28, 2018 8:40 pm

Yes I tried that but didn't work. However I fixed the problem by reinstalling windows and starting again after a few other things didn't work .

I think I caused the problem because I plugged in the headmouse before installation of the software, and I think it automatically tried to install as a camera but it was the wrong drivers and I couldn't figure out how to go backwards . Thanks for your help
nzalex
 
Posts: 2
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