Win 10 Creators update

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Posts: 3
Joined: Mon Jul 02, 2018 11:23 pm

Win 10 Creators update

Post by AusQuad » Mon Jul 02, 2018 11:58 pm


I have been using my SmartNav 3:AT since 2004 and have had very few issues running it on Windows XP, Windows 7 and even Windows 10.

However, I have upgraded my laptop twice to the Creators update & have had to roll it back to the previous build because my cursor was lagging terribly in games & sometimes on the desktop.

I have deliberately disabled windows update in services but am kinda worried about the impending security risks that this entails.

I'd like to know whether other users have had this issue with the creators update. I know that a quick search for mouse lag and creators update has multiple articles about the Xbox game bar utility and so on.

I want to have my PC up to date, but not if it causes my mouse to be glitchy & games unplayable.

I hope someone can help with this issue, any replies are welcome.


NaturalPoint Employee
NaturalPoint Employee
Posts: 87
Joined: Tue Aug 15, 2017 1:56 pm

Re: Win 10 Creators update

Post by Chris.Johnson » Tue Jul 03, 2018 1:43 pm

Thank you for using SmartNAV and contacting us. This is a common problem with Windows 10. You will want to lower the Mouse Override Delay to 0.0. It's located in the Smart NAV Control Panel under the Behavior tab as pictured below.

Please let me know if this helps, or if I can clarify anything further.
mouse override.png
mouse override.png (37.44 KiB) Viewed 1056 times
All the Best,
Chris Johnson
Customer Support Engineer

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