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Faced with a very incomprehensible problem. I use SmartNAV mainly on a laptop with Windows 10, but sometimes there is a need to rearrange it on a desktop PC where Windows 7 is installed. Previously, everything was without problems. At the moment, on a Windows 7 computer, SmartNAV controls the cursor movement correctly, but the mouse click does not work. I tried and bite switch and the sip & puff

a suspicious moment has surfaced that when reinstalling the management program, 2 warnings pop up:
setup failed to launch installation class not registered
But what class is not specified.

I tried to configure DCOM. Couple of classes registered. But the problem was not solved. And Windows with errors at reinstallation all the same jump out. How to decide?

Hello,

For help with this from support, please create a support ticket here: http://help.naturalpoint.com/new-ticket

I would like to schedule a remote session with you to see if we can't get this going quickly for you.

the problem with DCOM was solved with https://web.archive.org/web/20080118042 ... id=Q108312
classes are registered, but the click does not work.
the application was designed
a remote session can be difficult. I'm from Russia. writing in English is available to me, speaking English is difficult

Hello,

This issue was resolved in a support ticket. But to follow up for anyone following this thread:


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....The device you have here is a SmartNAV EG. This particular device does not have the ability to use the Dwell Clicker. The SmartNAV AT, is the version you will need to use the Dwell clicker.





Product Description of the device you have: https://www.naturalpoint.com/smartnav/products/4-eg/



Product Description of the device you need for Dwell Clicking: https://www.naturalpoint.com/smartnav/products/4-at/

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there was some confusion. I had a problem with the buttons through the bite switch or the ship & puff
Chris meant Dwell Clicker
after the install as an administrator everything worked.
thank you Chris!