Green light off

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cimerians
Posts: 6
Joined: Tue Apr 18, 2017 12:05 pm

Green light off

Post by cimerians »

Hello just wondering what it means if the green light is off, been having issues lately with tracking and I noticed the green light is sometimes off. If I jiggle the SmartNav it will come on but still doesn't seem to track properly.

I have another Smartnav at work and the green light on that one is always on and the tracking is perfect (using the same settings etc.)
Chris.Johnson
Posts: 139
Joined: Tue Aug 15, 2017 1:56 pm

Re: Green light off

Post by Chris.Johnson »

Hello,

Thank you for asking about this. It sounds like the USB cable, or connection is starting to fail. Can you try using a different USB cable to see if that fixes it?
All the Best,
Chris Johnson
Customer Support Engineer
NaturalPoint
cimerians
Posts: 6
Joined: Tue Apr 18, 2017 12:05 pm

Re: Green light off

Post by cimerians »

Just tried that and thats exactly what it was. Thanks for responding, all good now. :D
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