64 Bit XP Operating system Troubles

This is the place for comments, criticisms and even the occasional compliment related to the SmartNav drivers and profiler. Also the place to discuss and review support issues.
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Marcin
Posts: 2
Joined: Wed Dec 14, 2005 5:00 am
Location: New York City

64 Bit XP Operating system Troubles

Post by Marcin » Wed Dec 14, 2005 10:30 am

Hi, I love and apprciate your product more then you could belive. I have a horrible case of tendinits an dit has helped me heal for the past year, unfortunatly I have a long way to go still. I recently updated to a 64 bit P4 process or and Windows XP 64, the new beta softaware installs just fine however when I plug in the hardware it does not recognize th eUSB device, very similar proble to the Tracker posts I have been reading, please help and advise me on if there is anything I can do. My serial is 33727 any help would be terribly appreciated. by the way I have an ASUS P5VDC-MX motherboard with all updates

[ December 15, 2005, 08:25 AM: Message edited by: Marcin ]

Marcin
Posts: 2
Joined: Wed Dec 14, 2005 5:00 am
Location: New York City

Re: 64 Bit XP Operating system Troubles

Post by Marcin » Thu Dec 15, 2005 2:30 am

Necessity is the mother of invention, I actually found a way around this problem.

Clean install of windows XP ex 64 edition

install the latest Smart nabs software from the web site.

The problem was in recognizing the device as plugged in through USB.

Install the latest tracker software with 64-bit compatible drivers.

Do not override any files.

Dual custom install and only install the USB drivers.

Play around with trying different USB ports to plug in your Smart nav device.

With the USB drivers installed it should recognize it eventually.

Seems to work perfectly within your software that I downloaded from your web site for Smart nav.

This should not be hard to implement in a gnu installer file for Smart nav, as the method described above is a little bit crude.

You guys have the modules you just need to string them together.

Thanks again for a wonderful product you've really helped my life.

And I'm looking forward to using it in the future with 64-bit Windows.

Best regards,
Marcin Gamza

kevin
Posts: 315
Joined: Fri Sep 24, 2004 5:00 am
Location: Corvallis

Re: 64 Bit XP Operating system Troubles

Post by kevin » Tue Dec 20, 2005 8:03 am

Hi Marcin,

Thank you for the post, we are currently working in implementing 64 bit drivers for the SmartNAV software.

Will post in this thread when they are available.

Thanks,
Kevin

wheelerx3
Posts: 2
Joined: Wed Jan 10, 2007 1:47 pm

Re: 64 Bit XP Operating system Troubles

Post by wheelerx3 » Wed Jan 10, 2007 2:05 pm

Any further feedback on the Windows 64-bit support. It's recognizing the smart nav correctly, but I may be having some stability issues.

Thank you

kevin
Posts: 315
Joined: Fri Sep 24, 2004 5:00 am
Location: Corvallis

Re: 64 Bit XP Operating system Troubles

Post by kevin » Wed Jan 10, 2007 2:33 pm

Hello,

What version of the software are you currently running?

Build 28 of the SmartNAV software has full 64 bit support:
http://media.naturalpoint.com/software/ ... 20.028.exe

If you are running build 28 please be more specific about any stability issues you are still having.

Thanks,
Kevin

wheelerx3
Posts: 2
Joined: Wed Jan 10, 2007 1:47 pm

Re: 64 Bit XP Operating system Troubles

Post by wheelerx3 » Thu Jan 11, 2007 9:04 am

That's the version I'm running. Having stability issues, but not necessarily related to your software. Trying to figure that out now. Thanks for the reply.

VincentG
Posts: 7728
Joined: Mon Jul 17, 2006 5:00 am
Location: Corvallis, Oregon

Re: 64 Bit XP Operating system Troubles

Post by VincentG » Thu Jan 11, 2007 12:09 pm

What's not stable?

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