dwell clicker compatibility

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dantzdiva
Posts: 3
Joined: Sun Jul 16, 2006 5:00 am

dwell clicker compatibility

Post by dantzdiva » Sun Jul 16, 2006 8:06 am

I just got a new pc and reinstalled my smartnav. I got the new download for the software from the website which, of course, included dwell clicker. The problem is that I cannot use the two programs together (although I can independently from each other) because I get an error message from smartnav saying that my hardware is not compatible with dwell clicker...BUT I used to be able to use the together.

When I go to enable dwell clicking in the smartnav control panel, it is greyed out...help?

[ July 16, 2006, 03:08 PM: Message edited by: dantzdiva ]

kevin
Posts: 315
Joined: Fri Sep 24, 2004 5:00 am
Location: Corvallis

Re: dwell clicker compatibility

Post by kevin » Mon Jul 17, 2006 2:57 am

Please let me know the serial # of your SmartNAV and the version of the SmartNAV software you were/and are currently running.

dantzdiva
Posts: 3
Joined: Sun Jul 16, 2006 5:00 am

Re: dwell clicker compatibility

Post by dantzdiva » Mon Jul 17, 2006 1:30 pm

The serial number is 37642 and I am running the latest download from the website:
NaturalPoint SmartNav version 3.2 build 28

As far as what I WAS running, I will have to get back to you on that if you need that info as it is on another pc. I did notice that the dwell clicker looks different now (better), though, if that is a clue...

...thank you for looking into this.

[ July 17, 2006, 08:33 PM: Message edited by: dantzdiva ]

kevin
Posts: 315
Joined: Fri Sep 24, 2004 5:00 am
Location: Corvallis

Re: dwell clicker compatibility

Post by kevin » Tue Jul 18, 2006 3:43 am

Hello,

The serial # you gave me is for a SmartNAV standard, which does not have dwell clicking. That would explain why dwell clicking is not currently working.

As to why it was working previously I would need to know what software version it was. In general dwell clicking only works with AT models.

Best,
Kevin

dantzdiva
Posts: 3
Joined: Sun Jul 16, 2006 5:00 am

Re: dwell clicker compatibility

Post by dantzdiva » Tue Jul 18, 2006 4:26 am

How can I get it back? Do I need to install an older version of the software? Can I pay for an upgrade? Is it the model that I bought?

kevin
Posts: 315
Joined: Fri Sep 24, 2004 5:00 am
Location: Corvallis

Re: dwell clicker compatibility

Post by kevin » Tue Jul 18, 2006 7:02 am

Dwell clicking will not work for your SmartNAV standard with any version of SmartNAV software.

The SmartNAV standard is the model you bought and it does not have dwell clicking capability.

There is no way to upgrade, though there are other dwell clicking applications available. If you email me support@naturalpoint.com I can send you some links.

You could also try using whatever version of software you were running on your old PC.

-Kevin

Sunny50
Posts: 6
Joined: Tue Dec 08, 2015 6:09 am

Re: dwell clicker compatibility

Post by Sunny50 » Fri Mar 25, 2016 7:43 am

I am having the same problem but it is supposed to be a Smartnav 4AT. My serial # is 175439.

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