What does Locking Computer do to SmartNav Hot Keys?

[junkatagirinp]

I lock the computer, keep SmartNav running, leave and come back to the desk, unlock the computer... I find that the SmartNav Hot Keys refuse to work, while the tracking still seems to be normal. Exit & Restart SmartNav fixes the problem, but I wish to not have to remember that every time I step away. Is this a common issue, and can there be a permanent fix?

The system is Windows XP Pro 64-bit.

Thank you..

[VincentG]

Are you running any keyboard software as well?

Do you have a function lock key, on your keyboard?

[junkatagirinp]

The keyboard is a standard Dell 104-key USB keyboard in default plug-and-play setting.

Are there specific keys I should avoid using for SmartNav Hot Keys?

Currently I have Scroll Lock assigned to Center, and Pause/Break assigned to Pause.

Thank you..

[VincentG]

and this occurs with any key, you assign to those functions, correct?

[junkatagirinp]

Yes, it seems like all keyboard inputs are simply not heard by SmartNav after Locking & Unlocking the system. (Win XP Pro 64-bit)

Logging off & Logging back on starts up the SmartNav just as well as starting up the system. But I don't want to exit from all application in order to take a break or to go to lunch.

[VincentG]

OK, it is something we will look into, unfortunately we do not have a timeline for a quick fix for it.

[junkatagirinp]

Hello,

Just as a reminder, I have just updated to the newerst driver released Nov 29, 2010. I noticed that this issue has not yet been corrected.

[junkatagirinp]

I just updated to the latest driver version 3.2 build 37, and I'm not noticing any changes regarding this particular issue.

[NaturalPoint - Mike]

Hello Junkatagiri -

I wanted to let you know that we are still working on this issue. Unfortunately, this is a fairly complex issue and will require a more involved solution than a simple fix or minor version update. As soon as we have a fix for this, and we can get it through beta, we will get it posted.

Thanks for keeping us on this -

[junkatagirinp]

Thank you.

I did not get a notice about the bug fix, but the issue seems to have been resolved. The hot keys work fine before and after the computer system is locked/unlocked.